What are the responsibilities and job description for the Service Desk Technician Level 2 (MSP) position at Bowman Williams?
We’re a dynamic Managed Service Provider dedicated to delivering reliable IT solutions to businesses of all sizes. As a Service Desk Technician Level 2 (MSP) you’ll be part of a fast-paced, collaborative team that helps clients solve real-world tech challenges.
Why join us? We offer hands-on experience with diverse technologies, a supportive team culture, and opportunities for career development. If you’re a problem-solver who enjoys working with a variety of systems and clients, this is the place for you!
Service Desk Technician Level 2 (MSP) Qualifications and Responsibilities:
- Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration).
- Experience with Active Directory (user management, password resets, group policy basics).
- Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams).
- Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues.
- Understanding of DNS, DHCP, and basic networking principles (subnetting, VPNs, firewall basics).
- Experience using PSA and RMM tools (ConnectWise, Kaseya, Ninja, etc) for troubleshooting and system maintenance
- Knowledge of endpoint security solutions (antivirus, EDR, email security, and phishing protection).
Service Desk Technician Level 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with 4% match
- 15 days PTO and Federal Holidays
- Cert Reimbursement and Paid Training
Salary : $50,000 - $60,000
