What are the responsibilities and job description for the Appointment Coordinator position at Bowtie Solutions?
National Automotive Service Appointment Setter
Job Overview: Join our team as an National Automotive Service Appointment Setter! You’ll play a pivotal role in scheduling and confirming service appointments for our clients around the country, ensuring a seamless experience for our valued customers and optimizing our service center's workflow.
Key Responsibilities:
Appointment Scheduling: Efficiently manage incoming inquiries via phone and text to schedule service appointments.
Customer Engagement: Interact professionally with customers to understand their needs and provide service information.
Database Management: Maintain accurate customer records within our CRM system.
Confirmation and Coordination: Confirm appointments and collaborate with the service team for smooth scheduling.
Qualifications:
- Communication Skills: If you like talking to people and it shows in your voice then we want to talk to you.
- Organization: Ability to manage multiple appointments and maintain records.
- Customer Service Experience: Previous customer service or appointment setting experience preferred.
- Basic Automotive Knowledge: Understanding of automotive services and terminology is beneficial. If you don't know something we will teach you.
Education and Experience:
- High school diploma or equivalent required. Additional certifications related to customer service or automotive fields are advantageous.
- Prior experience in customer service or appointment setting, especially in an automotive context, is a plus.
Working Conditions:
- We are located in a corporate office outside of Charlotte. Close to major highways and restaurants.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive health benefits package.
- Opportunities for career advancement within the company.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Charlotte, NC 28262: Relocate before starting work (Required)
Work Location: Hybrid remote in Charlotte, NC 28262
Salary : $15 - $18