Dietary Manager

Title: Dietary Manager

Reports to: COO

Essential Job Functions

LEADERSHIP

A leader is a person who influences a group of people towards the achievement of a goal. They lead by example, so that others are motivated to follow him/her. A leader helps colleagues work together and ensure they’re delivering the highest level of customer service.

• Dietary Manager Accountability
• Hires, orients, trains, coaches, disciplines, and when appropriate, terminates employees
• Ensures ongoing competency of staff, and compliance with food safety regulations and Joint Commission standards
• Encourages intra- and inter-departmental team work and team building
• Is engaged, sympathetic, empathetic using BBGH core values as our guide
• Ensures departmental policies and procedures reflect current standards
• Demonstrates strong communication skills both written and verbal
• Communicates on various levels to include management, peers, patients and families
• Consistently displays commitment to customer service through words and actions
• Demonstrates knowledge of and supports organizational goals
• Schedules work hours of staff, and ensures shifts are properly staffed.
• Monitors and authorizes staff requests for time off
• Evaluates work performance and gives evaluations to Dietary employees
• Participates in organizational leadership meetings
• Leads and participates in Process Improvement and Service Excellence
• Anticipates and follows up on customer requests, questions and complaints
• Resolves issues to improve patient satisfaction using service recovery as indicated
• Leads by example and addresses opportunities as indicated
• Holds staff accountable for knowledge of organizational/departmental policies
• Actively participates in identifying department needs
• Contributes to a team-oriented environment
• Is receptive to being taught, coached and mentored
• Leads shift briefs, debriefs and huddles
• Consistently seeks and responds appropriately to opportunities for exceeding the expectations of our customers—patients, families, medical providers and co-workers
• Uses BBGH standardized communication tools for improved communication, teamwork
• Maintains awareness of patient satisfaction score initiatives and takes active role with improvements
• Coordinates services with other departments in a manner that achieves goals in areas of responsibility
• Collaborates with the Dietician in the development of standardized recipes and ensures staff compliance
• In collaboration with the Dietician and Chief Nursing Officer, develops, reviews and revised job descriptions, and develops departmental goals, objectives, policies and procedures
• Does not engage in the 3 B’s (bickering, backstabbing and blaming)
• Participates in the 3 C’s (caring, committing and collaborating)
• Suggests process improvements as needed
• Requests educational assistance as needed
• Demonstrates cooperative, constructive complaint, problem solving techniques and offers suggestions for improvement using BBGH standardized tools and behaviors for conflict resolution
• Resolves issues to improve patient satisfaction using service recovery as indicated
• Offers suggestions and actively participates in identifying department needs
• Other Duties as assigned
  

Age Requirement

• 19 years of age or older unless otherwise noted in the position summary
  
  

Education

• Required:
• High School Graduate
• Preferred: College degree in Food Science or Nutrition, Business Management, Registered Dietitian or Registered Dietetic Technician
• Conditional:
• Successful completion of Dietary Management Certificate within two years of employment
  

I have education as listed above.

Experience/Qualifications

• Required:
• Previous management or supervisory experience or education
• Proficient computer skills to include: Microsoft Office Word and Excel, email and internet
• Preferred: One year experience in health care food service
  

Licenses/Certifications

• Required:
• ServSafe certification within six months of employment
• Certified Dietary Manager within two years of employment
• Valid Driver's License
• Conditional:
• ServSafe certification within six months of employment
• Certified Dietary Manager within two years of employment
  

Position Hours Per Day - Must maintain budgeted hours

Expected work hours up to - 10

Upon hire must provide copy of Immunization Record and disclose your current influenza immunization

Box Butte General Hospital is an Equal Opportunity Employer.

Post-offer/pre-employment background check and drug screen are required.

PI258817419