Patient Registration/Navigation Clerk Wound Care

  Patient Registration/Navigation Clerk - (Full time Monday - Friday) 

The Patient Registration/Navigation Clerk plays a crucial role in managing the front office functions of a Healogics outpatient wound care center within the Box Butte General Hospital, ensuring smooth operations and exceptional patient care. This position involves registering patients in the Meditech and iHeal system, verifying insurance details, scheduling appointments, and providing general administrative support to clinical staff.  Will actively engage with patients and their families, serving as a key communication link between them and healthcare providers.

Employees within a Healogics clinic must perform their job responsibilities according to all Healogics policies, hospital policies, as well as to accrediting organizations, federal and state regulations, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions and Responsibilities:

• Patient Registration:

  • Register patients accurately.
  • Verify insurance details and ensure compliance with pre-certification and pre-authorization requirements.

• Scheduling:

  • Coordinate daily appointments for medical providers, including rescheduling and sending appointment reminders.
  • Organize appointments according to the care continuum model.

• Customer Service:

  • Greet patients and visitors warmly and manage incoming calls.
  • Provide assistance with inquiries, ensuring a welcoming environment.

• Data Management:

  • Maintain and audit patient charts for completeness and accuracy.
  • Enter patient charges and reconcile discrepancies.
  • Prepare and transmit monthly patient survey data.

• Financial Transactions:

  • Collect co-pays and payments, balance a cash drawer, and process transactions.

• Coordination of Services:

  • Schedule ancillary tests and arrange patient transportation as needed.
  • Collaborate with other departments to ensure seamless care.

• Documentation:

  • Copy and send medical records per Health Information policies.
  • Scan documents into electronic health records and maintain HIPAA compliance.

• Communication:

  • Effectively communicate with healthcare providers, nursing staff, and administrative personnel to resolve concerns and support patient care.

• Support Functions:

  • Assist in maintaining office supplies, attend staff meetings, and contribute to performance improvement initiatives.
  • Perform other duties as required. 

Preferred Skills and Abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Commitment to confidentiality and professional ethics.
• Positive attitude and professionalism, especially in stressful situations.
• Willingness to pursue ongoing education and training to improve performance.

Performs other related duties as assigned or requested.

 Job Qualifications:  

            Education:

               Required: High School Graduate or equivalent

               Preferred: Associate degree or higher in secretarial work.

            Experience:

                Required: None Specified 

               Preferred:  Two years in office administration, ideally in a medical setting. Experience with medical coding and insurance processes is a plus.

 License/Certifications:

    Required:   None Specified 

    Conditional: BLS (Basic Life Support) certification within three months of hire.

Other Conditions:

• Provide a copy of the immunization record and influenza vaccination status upon hire.
• Must undergo a background check and drug screening.
• EEO Statement: Equal Opportunity Employer (EOE).