What are the responsibilities and job description for the Customer Experience Associate position at Boxout?
Boxout, is a Northeast Ohio based company with over 72 years of continuous success selling nationally to healthcare and medical practices.
As an essential business, we are committed to providing quality products and excellent service to our customers that depend on us. Our model and strategy is prepared to meet the unique needs of an ever changing health and wellness market, which lends itself to new and growth opportunities. Our core values promote professional and personal growth.
We are located in a 108,500 square foot contemporary facility in Hudson, Ohio that provides an energetic environment where teamwork and collaboration are encouraged.
We are currently looking for a professional, motivated Customer Service Specialist!
Qualified individuals will have a positive attitude and be passionate about going above and beyond for our customers.
Responsibilities include:
- Provide world class customer service in a fast-paced call center environment
- Have a strong aptitude to problem solve and ability to multi-task
- Enter orders with attention to detail and accuracy
- Supports sales department and upsell products
- Answer customer inquiries and help with product knowledge
Shift hours are onsite 11:30am to 8:00pm (Monday – Friday)
Candidates for this position will possess excellent communication and decision-making skills and have the ability to handle a high volume of telephone calls.
We offer:
· Competitive pay with monthly bonus
· 401(k) with company match
· Comprehensive benefits package including medical, dental, vision
· On site fitness center, personal training, health risk assessments and walking trail
· Paid days for charity participation
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $20