What are the responsibilities and job description for the Customer Rental Representative position at Boyd CAT?
DESCRIPTION:
Directs and controls the Rental Store sales and rental fleet activities. Assists and coordinates Company rental sales activities.
REQUIREMENTS:
- Bachelor’s degree or equivalent industry experience preferred
- Minimum two years supervision and/or sales in the industry preferred
- Strong computer, verbal, written and interpersonal skills
- Ability to organize and prioritize work to meet deadlines
- Travel to branches or other locations as required to perform assigned duties
- Maintain a valid motor vehicle operators' license
ESSENTIAL FUNCTIONS:
- Manage "walk-in" and telephone customer inquiries, rentals, sales, and problems promptly
- Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures
- Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in preparing rental/sales related quotes and documentation
- Lead, direct and monitor assigned Rental Store personnel to achieve maximum customer satisfaction
- Manage any customer problems or complaints and inform Regional Rental Manager, Regional Sales Manager, and Branch Operations Manager of these
- Coordinate Rental Store product support activities to achieve proper and prompt repairs of new, rental, used, and customer units
- Maintain accurate information in Rental Store data systems on assigned inventory and transactions
- Process Rental Store over the counter billing transmittal/documentation and submit to Sales Support within two (2) working days of transaction date
- Maintain current inventory of show room products, brochures, and pricing for Rental Store products
- Perform all tasks in a professional, accurate, and timely manner, meeting designated completion deadlines with limited supervision
- Accommodate customer emergency needs during nonscheduled work day/hours
- Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
- Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
- Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
- Follow all work, safety rules, and procedures
- Perform other duties as necessary and assigned
