What are the responsibilities and job description for the Specialist Warehouse Operations position at Boyd CAT?
DESCRIPTION:
A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
The primary role of the Warehouse Operations Specialists is to assist the Warehouse Operations Manager with review and evaluations of parts operation and branch warehouse processes and facilities to identify inefficiencies and develop solutions. Assist Parts Operations Manager and Branch Manager with providing high quality product support to customers and meeting profit objectives.
REQUIREMENTS:
- High school diploma, bachelor’s degree, or equivalent
- 3 years of warehousing, parts logistics and operations
- Experience with Project Management, Six Sigma, Lean, 5S, ISO, etc. preferable
- Knowledge of operational procedures of parts warehouse and office
- General knowledge of parts department and branch operations
- Ability and willingness to function outside normal working hours
- Demonstrate ability to apply tact and diplomacy in dealing with customers and fellow employees
- Travel to branches or other locations as required to perform assigned duties, maintaining a valid driver’s license
- Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
- Assist work team to meet the objectives of the department and the Company
- Good working knowledge of computers, spreadsheets, word processing programs
- Excellent interpersonal skills, and written and verbal communication skills with customers and team members
- Highly self-directed
- Ability to work independently or in a team environment with rapidly changing priorities and demands
- Willingness to learn, be trained, and coached
ESSENTIALS FUNCTIONS:
- Assist Warehouse Operations Manager in warehouse operation
- Ensure all customer orders are handled efficiently, and their complaints are handled promptly and courteously
- Attend department meetings as necessary and required
- Work across the company to develop systematic solutions to help meet company objectives and goals
- Ensure the department’s function is consistent with company goals and objectives
- Support information systems department in the development/implementation of parts data systems
- Formulate objectives, policies, plans, and procedures for the parts operation assuring consistency with company objectives, policies and plans
- Assist the corporate warehouse to be effective in its operations and activities
- Design, propose, and advise in the planning of new and the remodeling of facilities and recommend the purchase of equipment and supplies to best fit the company’s wants and needs
- Remain current on developments in the marketplace to provide and maintain the highest level of product support to customers
- Recommend to managers ideas to improve the department’s operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
- Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
- Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
- Follow all work, safety rules, and procedures
- Perform other duties as necessary and assigned
BENEFITS:
- Full-Time W2 Employee with bonus potential
- Full benefits including Medical, Dental, Vision, Disability, and Life Insurance
- Wellness Program
- Paid time off
- 401(k) savings with Company Match
