What are the responsibilities and job description for the Product Support Representative position at Boyd Truck Centers LLC?
DESCRIPTION:
A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
The Product Support Representative promotes and sells parts and services offered, while realizing profitable sales and maintaining good customer relations.
REQUIREMENTS:
- Bachelor’s degree or equivalent industry experience
- Good understanding of machine applications and systems required
- Excellent communication and presentations skills needed
- Ability to operate a P.C. (Windows, Excel, Word, etc.)
- Applicant must be willing to relocate into the PSSR territory
ESSENTIAL FUNCTIONS:
- Travel to customer locations as required, in various environmental conditions, to conduct sales calls, meetings, and perform equipment inspections
- Maintain a valid driver’s license
- Maintain a high level of product knowledge and merchandising programs offered by the company and Caterpillar
- Achieve parts and service sales objectives in assigned territory
- Assist the Parts and Service Departments in preparing estimates, settling controversies, investigating customer product problems, and investigating past due accounts as requested
- Develop potential customer base in assigned territory and assist new customers in opening accounts
- Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
- Perform inspections as required
- Perform other duties as necessary and assigned
BENEFITS:
- Full-Time W2 Employee with bonus potential
- Full benefits including Medical, Dental, Vision, Disability, and Life Insurance
- Wellness Program
- Flexible, hybrid work environment
- Paid time off
- 401(k) savings with Company Match
