What are the responsibilities and job description for the Concierge position at Boyne Resorts?
Overview
The Concierge team is responsible for planning our guest's vacations and providing exceptional service. You must be able to provide accurate information and be able to anticipate the experience the guest is looking for. You will assist guests in arranging various activities, tours, dining and more in our community as well as in West Yellowstone National Park. You will play a critical role in our guests' experiences by enhancing their vacation well in advance of their arrival. Not only will you inspire our guests but fellow employees as well, to get out and play! Our team goes above and beyond for each guest in an effort to help create their unique and exceptional experiences. The Concierge makes the impossible possible.
It is critical to respond to guest requests in a timely manner, so you must have a good sense of time management along with the ability to mulit-task. You must be able to do this while appearing to give each guest the sense that he has the concierge's undivided attention. There really is no such thing as a typical day for the hotel concierge as everything varies from day-to-day.
Responsibilities
- Will be required to gain strong knowledge of the Big Sky area and Resort property. Must be willing and able to experience activities available to guests within Big Sky Resort, as well as activities provided by outside vendors, in order to describe and sell activities knowledgeably.
- Excellent verbal and written communication skills
- Must be able to work independently and use judgement to determine actions that need to be taken while managing a one-person desk.
- Be highly motivated, passionate, guest-service oriented, courteous, enthusiastic and detail oriented
- Be well spoken, a good listener, a well organized quick thinker and work well under pressure
- Actively seek out opportunities to create magic moments for our guests
Qualifications
- College degree is preferred but not required. High school diploma/equivalent is required.
- Knowledge of Big Sky is preferred
- Computer literacy and proficiency with Microsoft Office Suite, Word, Excel
- Ability to become fluent in Boyne sales system (RTP) and guest tracking software (SMS)
All full time seasonal employment at Big Sky Resort includes:
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Eligible for seasonal loyalty bonus
- Monthly employee events
