What are the responsibilities and job description for the Guest Service Specialist position at Boyne Resorts?
Overview
Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.
This opportunity entails operating a point of sale cash computer system in our office on the mountain: You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off of the mountain.
Excellent guest service, basic computer skills, flexibility in a work place (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.
Prior resort and POS/cash handling experience is a plus. INDOOR approximately 90% of time, OUTDOOR approximately 10% of time.
Responsibilities
- Assist guests with their season pass, day tickets, and multi-day lift tickets in a fast paced office environment
- Must understand/learn the criteria for all of the lift access products for Big Sky Resort
- Accountable for their cash drawer each day; must be able to balance all products sold against receipts
- Responsible for meeting, greeting and assisting guests as they arrive at the resort before, during and after their visit.
- Knowledge of Big Sky Sports products (both summer and winter), mountain terrain, area services, activities and events to assist in guest service
- Will be required to quickly assess lift tickets and passes issues and know how to fix them for the guest
- Answer guests issues and questions correctly, promptly and politely
- Answer guest questions via phone and email in a professional manner
- Assist with Basecamp activity booking or outside staff responsibilities periodically
- Have a working knowledge of winter and summer activities and products at Big Sky Resort
Qualifications
- Previous customer service, cash handling and/or ski/summer resort experience is a plus
All full time seasonal employment at Big Sky Resort includes:
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Eligible for seasonal loyalty bonus
- Monthly employee events
