What are the responsibilities and job description for the Guest Services Desk Representative | Full Time Seasonal position at Boyne Resorts?
Overview
Greet and guide guests in their purchase of products offered by Loon Mountain. Master Loon Mountain’s services, promotions and hours of operations in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.
Responsibilities
- Develop a comprehensive understanding of Loon Mountain’s services and products including various rates, discounts offered, promotions and complimentary products and events.
- Greet & welcome guests to the sales location.
- Maintain the sales and information center in a clean, neat and orderly fashion to transact all Season Pass, Snowsports, and Ticketing business and to provide quality guest assistance.
- Handle and account for all transactions on a daily basis in an accountable manner and maintain accurate records on a daily basis
- Assist Central Reservations in handling guest calls, live chat inquiries, and email questions.
- Interface with other departments as necessary to create smooth interacts for guests.
- Problem-solve guest situations in a timely and respectful manner regarding any topic.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Basic computer experience and skills are required.
Ability to read, write, and communicate effectively within a professional manner.
Basic math skills are required.
Ability to apply common sense understanding and to solve practical problems.
Salary : $29,800 - $37,700
