What are the responsibilities and job description for the Information Technology Apprenticeship position at Boyne Resorts?
Sunday River is looking for an Information Technology Apprentice to provide technology analyst support across the Resort, including our Food and Beverage, Retail, Guest Services, and Hotel Reservation Systems. This position will work alongside a mentor from the IT department to provide desktop PC support to team members and guests, administer and maintain production servers and enterprise applications to support resort operations, install and replace network devices, and maintain the network cabling infrastructure. The ideal candidate will be comfortable working in a variety of environments, both indoors and outdoors, on ladders, in attic spaces, under desks, and in guest-facing areas.
Responsibilities
- Set up and remove team member workstations and devices, including setting up access controls
- Install and provide user support for hardware and commercial software
- Support internal and external guests in the use of audio/visual and conference technology
- Install, maintain, and troubleshoot networks
- Assist in maintaining or updating user access profiles and authorities
- Monitor and help maintain network security, adhering to security policies
- Develop effective customer service skills and IT-related tasks
- Other duties as required by department manager
Qualifications
- High school diploma or equivalent, or actively working to earn diploma
- At least two years of related classroom or work experience.
- Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
- Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
- Ability to use basic hand tools is required.
- Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
- Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks a plus.
Compensation & Benefits
- Wage ranges from $20 per hour at the beginning of the apprenticeship to $21 per hour at completion of apprenticeship, with room for professional growth and advancement after completion.
- Team Members perks include:
- Free ski and golf access
- Discounted lessons and rentals
- Resort discounts for dining, lodging, retail, and spa
- Eligibility for seasonal loyalty bonus.
- Eligibility for affordable Team Member housing
Salary : $20 - $21
