Sugarloaf Resort Front Desk Representative and Auditor

Overview

Sugarloaf is currently seeking a dynamic and task focused individual to join our Lodging team in the role of Resort Night Auditor and Front Desk Representative. The primary function of the Auditor and Front Desk Rep is to assist guests with their requests and to balance accounts from daily operations. This role serves as the face of Sugarloaf Lodging for overnight and evening guests and will perform end of day duties throughout their shift that include balancing revenue and expense transactions.

The ideal candidate for this role will have a pleasant personality, excellent guest service skills, and great attention to detail. This full-time, year-round position is eligible for benefits such as medical, dental, and vision insurance; paid time off; end of season loyalty bonuses; and great resort discounts and perks. If you enjoy working nights and providing great customer service, please apply today!

Responsibilities

• Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports as needed. 
• Reconcile all lodging accounts, process accounting transactions, and prepare reports for departments and managers.
• Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
• Interact in a professional manner to all Guests, owners, and other Resort Departments. 
• Operate the switchboard to take or to answer questions, forward or transfer calls to expedite service. 
• Meticulously follow the instructions of the Standard Operating Procedures (SOPs).
• Provide detailed communication of all guest interactions.

Qualifications

The right fit for this role will:

• be able to work evenings and weekends and be able to adjust to a flexible schedule driven by business levels and guest volume.
• be well-organized and able to work independently, multitasking as necessary to complete tasks
• possess strong communication skills and be comfortable with telephone communication
• have at least 6 months of previous experience in a customer service role

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding (at all Boyne Resorts)
• Discounts at resort F&B, golf, and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other partner resorts
• Eligible for medical/dental/vision/life insurance benefits as well as Paid Time Off 
• Eligibility for end of season service and loyalty bonus (summer/winter)