What are the responsibilities and job description for the Ticket Sales Associate position at Boyne Resorts?
Brighton Ski Resort is looking for friendly and enthusiastic Ticket Sellers and Guest Service Professionals for the 2024/2025 winter season. Located in the Brighton Center, our Ticketing and Guest Services Offices are the information hubs of the resort. These positions can be fast paced and require a level of multi-tasking and troubleshooting abilities. If you like to 'be in the know' and chat with people from all over the world, join our administrative team!
Brighton’s ticket widow is the first stop for many of our visitors and is an opportunity to make a great first impression. If you like working at a fast pace and being an expert on products, you will be a great fit to our small ticket sales team.
We are currently looking for Full-time and Part time help in our Ticket office and Guest Services Desk.
Join us for a season of satisfaction from a rewarding job in the “greatest snow on earth” lifestyle in the beautiful Wasatch Mountains!
Responsibilities
- Be a friendly and welcoming face for guests from across the globe!
- Have a comprehensive understanding of all ticket products such as various rates, discounts offered, promotions, and events
- Complete accurate transactions for purchases
- Work with and assists your teammates to provide exceptional guest service
- Keep a clean workspace, restock items as needed, and assist with opening/closing duties
- Clearly and effectively communicate with guests via phone, email and in person. Be able to relay needed information to other departments to create an exceptional guest experience.
- Receive and log 'lost and found' items
- Comfortable and confident having difficult conversations and able to diffuse, or seek assistance, with guest issues
- Be in the know of parking at Brighton Resort to be able to assit our guests on our parking webpage and in the parking lot
- Able to direct our guests to various locations at Brighton Resort
Qualifications
- 18 years old
- Ability to lift up to 25 lbs unassisted
- Passion for guest service and the hospitality industry
- Able to remain calm, cool and collected under pressure
- Flexible availability during the ski season (including weekends, evenings and holidays)
Perks:
- FREE All Access Brighton Season Pass
- FREE UTA ski bus accesd
- Discounted Brighton lift tickets for friends and family
- Access to discounted lift tickets at multiple ski areas
- Employee discounts at all Brighton outlets and all Boyne Resorts
- Discounted membership at Momentum Indoor Climbing gym
- Access to ExpertVoice, Liberty Mountain, and Outdoor Prolink retail sites
