What are the responsibilities and job description for the Telechat Service Agent Remote/Office position at Boys and Girls Club of El Paso?
The role of Telechat Service Agent is a vital position within our customer service department, designed to ensure that our clients receive the highest level of assistance and support. As a Telechat Service Agent, you will be the frontline representative of our company, handling inquiries, troubleshooting issues, and providing information about our products and services through various communication channels. You will engage with customers through live chat, phone, and email, effectively resolving their concerns and enhancing their overall experience with our brand. It is essential to have strong communication skills and the ability to manage multiple tasks simultaneously, as you will be fielding queries from a diverse client base. You will also be responsible for documenting interactions accurately and providing feedback to improve our service. Your expertise will contribute to customer satisfaction, retention, and fostering lasting relationships. Working in a fast-paced environment, you will collaborate with team members to share insights and strategies that lead to improved service delivery. We seek motivated individuals who are enthusiastic about helping others and thrive on being part of a team dedicated to excellence in customer service.
Responsibilities
- Provide exceptional customer service to clients via live chat, phone, and email.
- Assist customers in troubleshooting issues and answering product-related questions.
- Document customer interactions and maintain accurate records in our database.
- Collaborate with team members to improve service processes and customer satisfaction.
- Stay updated on product knowledge and service offerings to effectively assist customers.
- Handle escalated customer complaints in a professional and constructive manner.
- Provide feedback and suggestions for improving the Telechat service and overall customer experience.
Requirements
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or telechat role is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with an ability to think on your feet.
- Proficiency in using customer service software and live chat tools.
- Ability to work in a fast-paced environment and manage multiple inquiries concurrently.
- Strong attention to detail and organizational skills.
PAYRATE:$20.19 - $30.19 Hourly
Salary : $20 - $30
