What are the responsibilities and job description for the Telechat - Work From Home position at Boys and Girls Club of El Paso?
We are seeking a dynamic and motivated individual to join our team as a Telechat Specialist. In this innovative role, you will be responsible for connecting with clients and helping them navigate our services through telecommunication platforms. This position is ideal for those who are passionate about customer service and possess excellent communication skills. As a Telechat Specialist, you will have the unique opportunity to work with a diverse clientele, providing them with real-time assistance and support that enhances their experience with our company. You will engage with customers via various channels, ensuring that their inquiries are addressed promptly and effectively. This role requires a keen ability to manage multiple conversations simultaneously while maintaining a high level of professionalism and problem-solving capabilities. You will also be instrumental in gathering client feedback to improve our offerings and contribute to developing strategies that enhance customer satisfaction. Additionally, you will have opportunities for professional growth and development within our team. If you are looking for a fulfilling position where you can impact customer perceptions positively, we encourage you to apply for the Telechat position and become a vital part of our dedicated team.
Responsibilities
- Engage with customers through telecommunication platforms to provide assistance and support.
- Address customer inquiries promptly, ensuring a high level of client satisfaction.
- Maintain an organized record of customer interactions and feedback for quality assurance.
- Collaborate with team members to develop strategies for improving customer experience.
- Utilize problem-solving skills to resolve client issues effectively and efficiently.
- Provide detailed information about products and services to clients via telechat.
- Track performance metrics and provide insights for enhancing service delivery.
Requirements
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or telecommunication roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking.
- Ability to manage multiple customer interactions simultaneously.
- Proficient in using telecommunication software and CRM tools.
- Flexible schedule and availability to work evenings or weekends as needed.
PAY RATE:$20.91 - $30.91 Hourly
Salary : $21 - $31
