What are the responsibilities and job description for the Wattles/Clegg Club - Front Desk - Part Time (Lents Neighborhood) position at Boys and Girls Clubs of Portland?
Job Description
Job Description
Position Title : Part-time Front Desk
Location : 9330 SE Harold St, Portland, OR
Classification : Non- Exempt
Reports to : Club Director
Hourly wage : $17.50
Schedule : M-F 2 : 30pm - 7pm
About our organization :
BGCP’S mission is to empower all young people, especially those who need us most, to discover their full potential as caring, engaged, responsible community members. BGCP’s top priorities are to ensure an inclusive, diverse, and equitable work environment with an uncompromised commitment to safety. We seek individuals who are dedicated to supporting extraordinary experiences for youth, are exceptional team members, have an investment in our surrounding communities, and are hungry for ongoing personal growth and professional development.
About the Position :
The right individual needs to be very organized, take pride in presenting a professional environment and communicate effectively at the workplace. Any other responsibilities that support the organization, its members and the community will be required on a regular basis. This position does not have direct responsibility for staff supervision. BGCP staff receive over 35 hours of professional development training each year as you gain valuable experience in youth development and gain administrative and customer service skills.
Position Responsibilities :
- Accurately enter members into the computer system with skill and proficiency.
- Acknowledge and greet everyone who enters and leaves the clubs facilities.
- Provide detailed descriptions of Boys & Girls Club, packages, services, facility features and hours of operations. Maintain membership accounts.
- Answer the phone promptly.
- Actively promote the club, services, and programs, promotions and / or discounts available.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the club.
- Communicate to supervisor(s) any and all occurrences involving staff of guests in the club that require attention.
- Contribute to the creation of the overall Club’s climate for youth development.
- Provide everyday guidance to members.
- Maintain accurate and up-to-date program records; including attendance tracking, reports and grant paperwork.
- Work collaboratively with other staff members to meet program goals and organizational outcomes.
- Provide guidance and role modeling for members to ensure a safe and positive environment for youth.
- Accept payments and complete appropriate paperwork associated with payments.
- Handle other duties and responsibilities as deemed necessary by the Club Director or Youth & Family Service Manager
Position Requirements
Position Qualifications :
At Boys & Girls Club of Portland, we also seek candidates with :
Working Conditions :
Salary : $18
