VP of Operations Talent & Culture

Description

Leads and manages Boys & Girls Clubs of Topeka (BGCT) Operations Department to achieve efficiency, safety, and compliance while fostering innovation, adaptability, cohesiveness, and impact.  Leads the team effectively with a clear vision, effective communication, empathy, and the ability to inspire excellence. Ensures that the team is well-equipped and motivated to provide an Optimal Club Experience for youth, their families, and each other.

Qualifications

Key Roles (Essential Job Responsibilities) 

Leadership

• Leads by example through the demonstration of the qualities and work ethic that reflect BGCT core values: a Safe, Positive Environment, Fun, Supportive Relationships, Recognition, Opportunities and Expectations.
• Clearly articulates the team’s goals, expectations, and vision to achieve an Optimal Club Experience. Open to feedback and encourages open lines of communication with the team.
• Establishes specific, measurable, achievable, relevant, and time-bound (SMART) goals for the team. Ensures every team member understands their role in achieving organizational goals.  
• Ensures team members are empowered to make decisions within their area of expertise resulting in increased productivity and team engagement.
• Encourages collaboration by fostering an environment where team members share ideas, collaborate on projects, and learn from one another.  
• Addresses conflicts promptly and professionally. Encourages open communication to resolve issues and ensures team members can work together harmoniously.
• Encourages a culture of continuous learning and professional development within the team and supports team members in expanding their skills and knowledge.

Strategic Planning

• Ensures that day-to-day operations align with strategic goals.
• Utilizes strategic priorities for decision making and resource allocation.
• Implements a system to track and monitor progress regularly which includes setting key performance indicators (KPIs) and milestones to measure achievements against the plan.
• Encourages a culture of continuous improvement, where feedback and lessons learned are used to refine organizational strategies.
• Works with operational team to develop strategies to attract and retain Club members and families, ensuring a commitment to diversity and inclusivity.
• Plans for leadership succession to ensure continuity and smooth transitions regarding key leadership roles.
• Develops safety protocols to ensure the well-being of Club members, staff, and volunteers.

Resource Management

• In collaboration with the finance department, assists in the development of budgets and manages budgets related to operations personnel, training, facilities, supplies, and equipment.
• Identifies cost-effective methods, minimizing expenses, and eliminating unnecessary expenditures without compromising quality or output.
• Efficiently allocates and utilizes resources such as labor, materials, and equipment to avoid wastage and ensure maximum output.
• Identifies and improves existing processes to reduce bottlenecks, delays, and unnecessary steps, leading to smoother operations.
• Manages time effectively by reducing idle time, minimizing delays, and ensuring timely completion of tasks and projects.
• Implements appropriate technologies and tools to automate repetitive tasks, enhance communication, and improve overall efficiency.

Partnership Development

1. Serves as a central point of contact between the Executive Leadership, Operations Team, and external stakeholders. Ensures effective communication, coordination, and collaboration among various teams and initiatives.
2. Develops, manages, and coordinates strategies for achieving an Optimal Club Experience seamlessly with Operations with VP of Program Management.
3. Collaborates with the community to build strong relationships and partnerships. Engages with parents, school districts, businesses, and other community organizations to enhance the Clubs impact and expand its reach.
4. Fosters a culture of collaboration, teamwork, and mutual respect among the Executive team, staff members on the Operations team, and staff members on the Program Management team. Encourages open communication and ensures that all team members are aligned with achieving an Optimal Club Experience and working in the best interest of youth.
5. Fosters a positive and collaborative work environment, promotes teamwork, addresses conflict effectively while creating a positive workplace culture.

Marketing & Public Relations

1. Raises awareness about BGCT through effective communication, positive public relations, and marketing efforts.
2. Advocates for policies and resources that benefit youth, align with the organization’s goals, and strengthen the operations workforce.

Additional Responsibilities

• Perform assignments and assist with special projects as directed by the CEO.

General BGCT Expectations

• Healthy Behavior Modeling – Teaching youth and teens the importance of living an active, healthy lifestyle is a BGCT priority.  As a result, all staff is expected to model healthy behavior while working with our Club members.
• Inclusive Environment – BGCT values creating child-friendly environments, where youth and teens of all abilities, races, and ethnicities can be successful and participate.  BGCT expects employees to embrace its focus on inclusion of all members.
• Continuous Learning – Building the capacity of staff is central to BGCT.  The organization requires all staff to participate in annual professional development opportunities to cultivate their youth development skills.
• Safe Spaces – Every staff member shares the responsibility for ensuring BGCT is, and remains, an environment free of sexual, physical, or emotional abuse.

Physical and Mental Requirements

• Perform multi-faceted projects in conjunction with day-to-day activities.
• Travel to Club sites in the organization using a BGCT vehicle and/or personally driving a motor vehicle (must meet acceptable vehicle insurance standards).

Knowledge / Skills Required

• A minimum of 7 years of experience preferred in the management, administration, and operation of a Boys & Girls Club (or similar organization), including demonstrated ability to manage budgets and control expenses.
• Demonstrated knowledge of principles related to operational management, strategic planning, resource management, and partnership development.
• Acceptable Kansas Motor Vehicle Records that meets BGCT’s insurance standards.