Front Desk Office Manager

Role: Front Desk Office Manager

Reports to: Clubhouse Director

Location: Waianae Clubhouse

Hours: M - F 40 hrs./wk.

Pay: $18.00/hour

BGCH Benefits 

Discover why BGCH is the latest Best Place to Work in Hawaii: 

• Lots of opportunities to grow! 
• Community: work with inspiring and awesome co-workers. This is rated as the #1 reason BGCH employees love working at BGCH!
• Purpose: An opportunity to make the world a better place for those youth who need us the most!
• 19 days of PTO (full time) plus your Birthday Holiday! We offer PTO for part-time team members too!
• Up to 17 Paid Holidays a year!
• 100% employer-paid medical, dental, and vision insurance (over 20 hours). Discounts are offered for your family too (employee to pay).
• Pension with an 8% match of your salary (after working a designated # of hours).
• Free Life Insurance (over 30 hours a week).
• Employee Assistance Program
  
• Amazon Gift Card for your Anniversary! And a Starbucks Gift Card every year to buy a treat for your Birthday!
• BGCH Fun Days to be celebrated with your Club/department!
• BGCH is committed to Investing in Your professional Development!
• Staff will receive 50% discounts for their children joining BGCH Spring, Fall, and Summer intersessions (breaks).

About BGCH

The mission of Boys & Girls Clubs of Hawaii is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. The after-school hours have become a critical time for youth – a time when many children in our communities are left to fend for themselves without positive adult supervision. We provide a safe place filled with hope and opportunity, ongoing relationships with caring adult mentors, and enriching programs.

The Front Desk Coordinator position is responsible for the various daily functions, which include but are not limited to answering telephones, typing, computer data input/entry, duplicating and filing, maintaining office equipment and supplies, setting up and maintaining employee files and documents, and following all BGCH policies including handling cash receipts and deposits. 

Who you are

• On your resume.  You have a high school diploma AND two years of administrative assistant, secretarial, and/or office experience OR graduated from a business school or have an Associates or Bachelor’s degree AND one year of administrative assistant, secretarial, and/or office experience.
• Greet everyone with a smile, enjoy talking with others, and enjoy working in an environment where there are many children. 
• Possess good grammar and punctuation.  
• Organized and detail-oriented. Have good filing skills and can work for prolonged periods of time at high levels of activity, managing multiple tasks with varying deadlines. Can write clear and concise reports, letters, memos, etc.     
• Communicate and work effectively with those around you with diverse ethnic and socioeconomic backgrounds.
• Bring positive energy to the Clubhouse and understand that there is a balance between work tasks and having a good time. 
  
• Can work flexible hours and days. You can take on issues as they arise and can work even in the face of frequent interruptions. 
• Want to make a difference in the lives of our amazing youth. Come to the Clubhouse with purpose and drive that you share with those around you. 
• Self-Directed. Can work independently with limited supervision. 
• Can operate a personal computer and use Microsoft Suite, Google Suite and database management programs.

What you’ll do

• Welcome and greet all who enter the Clubhouse.
• Answer the phone by the third ring.
• Manage KidTrax database.
• Filing and Digital Storage: Daily sign-in sheets, activity sheets, requisitions, etc.
• Process donations, correspondence, letters, schedules, marketing materials, etc.
• Close out money at the end of the day.
• Process member payments.
• Keep the desk area clean and organized.
• Manage and order office supplies (paper, print cartridges, copy machine, etc.)            and Clubhouse supplies (toilet paper, paper towels, soap, sani-wipes, etc.)
• Follow BGCH cash policies.
• Responsible for collection of data, tracking and/or supervises data management          input and maintenance of computer records, systems and files (i.e. KidTrax).
• Plan and implement program activities with youths as needed.
• Provides Clubhouse Director with reports as required.
• Prepares and makes bank deposits, and related bank reports.
• Attends all required Advisory Board and Management meetings.
• Attends all scheduled staff meetings.
• Assists Clubhouse Director/supervisory staff with timecards and payroll              information.
• Supervises youths, and community partners.
• Assists with the supervision of all volunteers.
• Supervises and manages club front desk functions. 

Additional responsibilities-performs other duties as assigned to ensure the       success of programs under their jurisdiction. 

Program Planning & Implementation

• Assists supervisor in planning and implementing special activities (i.e. field trips and excursions)
• Works with other Club staff members to implement collaborative program activities.
• Assists with orientation of all new Club members and parent/guardian regarding Clubhouse rules and regulations. 

Guidance

• Assists in providing guidance to all youth members in making positive choices for proper behaviors.
• Assists all youth with following Club rules and reinforce prosocial behaviors.
• Assists in providing guidance for youth members dealing with unacceptable behaviors utilizing techniques that help youth accept personal responsibilities for their behavior and develops a positive plan of action for change. 

Marketing & Community Relations

• Assists in promoting and stimulating interest and participation of Club members. Assists with the posting of daily program schedules that are creative and     attractive.
• Assists with preparing flyers, mail outs, etc, to advertise and promote    program(s) and to recruit new members.

BGCH Values

To be a Part of BGCH culture, employees must be able to embrace and embody the following key values:

• Kindness and Aloha,
• Integrity and Trust,
• Highest Potential,
• Diversity, Fairness, and Inclusion
• Growth Mindset. 

1. You approach obstacles and challenges with Kindness and Aloha; this includes being patient and positive when working with others.
2. You make decisions and choices with Integrity in everything that you do (especially when no one is looking).
3. You work towards your own and your members’ Highest Potential at work. This includes working with your supervisor and coworkers in a collaborative and constructive way.

1. A culture of Diversity, Fairness, and Inclusion, is everyone's kuleana (responsibility). In a diverse, equitable, and inclusive culture, everyone can be themselves and experience the full richness of the organization as no one feels the need to suppress who they are.
2. A Growth Mindset means embracing a mindset that encompasses innovation, creativity, learning, collaboration, and being open to new, uncomfortable ideas and opinions different than your own, if it means doing things more efficiently or better.

Your application

We’re excited to hear from you! Fill out the application and upload your resume. We would love to hear how you would be a great fit for the BGCH Team. 

Equal Employment Opportunity

The Company is an equal opportunity employer.  Applicants are considered for positions without discriminating on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, certain arrest and court records, certain credit history, child support orders, garnishments, reproductive health decision, domestic or sexual violence victim status, veteran/military status, certain citizenship status, breastfeeding, or any other characteristic protected by federal, state, or local law.

This policy applies to all aspects of employment including but not limited to, recruitment, hiring, placement, training, promotion, compensation, benefits, transfers, layoffs, recalls, leaves of absence, discipline, and termination.

Salary : $18