What are the responsibilities and job description for the Welcome Center position at Boys & Girls Club of the Fox Valley?
Welcome Center
$12.00 an hour
Monday – Friday, no weekends
Part-time
Monday – Friday, no weekends
Part-time
Position Overview
- The Welcome Center is responsible for supervising the Club entrance, greeting caregivers and guests, answering phone calls, ensuring accurate attendance records and data entry.
Essential Job Functions
- Supervise entrance to ensure security and adherence to organizational policies.
- Welcome and greet caregivers and visitors in a courteous and professional manner.
- Ensure accurate attendance is maintained and perform data entry tasks accurately, efficiently, and in a timely manner for safety of members.
- Handle incoming phone calls and ensure that callers receive a warm, prompt, and professional greeting that conveys an attitude of helpfulness and welcome.
- Contribute to maintaining a healthy, safe, clean, and well-maintained environment.
- Supervise Club members as needed.
- Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
- Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
- Support the ethical use of data to make decisions in a timely and informed manner.
- Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.
- Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
- Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
- Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
- Ensure current safety practices meet or exceed organizational requirements.
- Support the implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.
- Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
- Participate in available coaching opportunities, regular one-on-one meetings with supervisor, performance evaluations, and goal setting.
- Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.
- Other duties as assigned.
Qualifications
The Welcome Center requires a majority combination of the following:
- Education and Experience
- At least 2 years’ experience in data entry, outcome measurement and/or customer relations.
- Demonstrated record of aptitude with basic office software and accurate data entry skills.
- Skills and Requirements
- Ability to input data with precision and attention to detail to minimize errors.
- Capacity to notice discrepancies or inconsistencies in data and rectify them promptly.
- Ability to exude confidence and maintain control of a safe and positive youth development environment.
- Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
- Reliable transportation.
- Knowledge of and ability to effectively use computers, software, and other technology tools.
- Ability to establish and maintain effective working relationships with others.
- Key Characteristics
- Is mission-driven and values-based.
- Demonstrates a growth mindset and a commitment to lifelong learning.
- Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
- Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
- Operates with excellence in mind in all matters.
Working Conditions
Work will occur both in a climate-controlled environment and outdoors with minimal potential for safety or health hazards. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets as well as non-hazardous program supplies and equipment such as basketballs, paint, markers, billiard balls, musical instruments, etc.
Physical Demands include:
- Must be able to remain in a stationary position for extended periods of time.
- Must be able to move independently indoors.
- Must be able to operate a computer and other office productivity equipment, such as a phone and photocopier.
- Must be able to communicate efficiently and effectively.
- Must be able to quickly detect safety concerns.
- Must be able to move equipment and supplies required to perform the position’s responsibilities.
- Must be able to work effectively in an environment where the noise level may be loud at times.
Reasonable accommodation will be made to enable individuals with documented disabilities to perform essential functions.
Salary : $12
