What are the responsibilities and job description for the Front Desk Associate position at Boys & Girls Club of the Plateau?
JOB TITLE: Front Desk Associate
PROFILE SOURCE: Administrative Professional
FLSA STATUS: Non-Exempt
REPORTS TO: Club Director
LOCATIONS:
-Highlands Club:
171 Hospital Drive
Jane Woodruff Building
Highlands, NC 28741
-Cashiers Club:
558 Frank Allen Rd
Main Building
Cashiers, NC 28717
-Teen Club:
558 Frank Allen Rd
Abell Building
Cashiers, NC 28717
SUMMER HOURS:
Morning Shift: Monday-Friday (7:15am-2:15pm) w/1HR unpaid lunchbreak
Afternoon Shift: Monday-Friday (11-6pm) w/1HR unpaid lunchbreak
PRIMARY RESPONSIBILITIES:
Understand all Club policies including Club rules, discipline policy, Club emergency plans, Parent/Guardian handbook, etc. Understand and operate MyClubHub for member and activity tracking. Ensure all members are checked in & out of MyClubHub properly. Greet and engage with Club members and families to ensure they are provided the best experience possible at Club.
KEY FUNCTIONS:
- Ensure a healthy and safe environment for all members and staff.
- Supervise guests and members to ensure they are in approved, designated areas only.
- Ensure parties do not pass the front desk without a validated reason for being onsite.
- Manage the front desk and serve as receptionist for the Club during business hours.
- Answer incoming calls, fielding questions and redirecting as needed.
- Collecting forms and payments for enrollment, late fees, etc.
- Manage sign up sheets and communications regarding field trips.
- Provide parents with basic Club information and program updates.
- Enter daily attendance and program attendance.
- Keep the front desk and lobby organized and cleaned
- Update Lobby videos weekly(ASP) and daily(SUMMER)
- Organize lost and found as necessary.
- Keep all lobby displays and bulletin boards organized and up to date.
- Effectively and efficiently access and use database management system Salesforce ClubHub
- Efficiently uses all components of Google Drive (docs, sheets, forms, gmail, and calendar)
- Help Membership Coordinator and Club Directors by creating flyers and informational postings for Club events and special happenings.
- Perform other administrative duties as assigned by the VP of Operations or Membership Coordinator.
- Possess excellent organizational skills and the ability to multitask in a fast paced environment.
- Participate in cleaning Club facilities as needed.
ADDITIONAL RESPONSIBILITIES
- Assist Membership Coordinator with parent weekly emails, social media and newsletters.
- Prepare for external events and community use of the building.
- Participate in special programs and/or events.
- Set up & strike the front desk area or program area as needed.
- Daily problem solving, critical thinking, and ability to adapt.
SKILLS/KNOWLEDGE REQUIRED
- HS Diploma or GED required.
- 1 years experience providing customer service and front desk support.
- 1 years experience using a data management system, and how to run reports of the data collected
- Fluency in Spanish is strongly preferred.
- Attention to detail.
- Computer literacy skills including Microsoft office, canva, google drive
- Strong communication skills both verbal and written
- Ability to work in a fast paced environment, and multitask effectively
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 30 per week
Benefits:
- 401(k) matching
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
Work Location: In person
Salary : $15
