What are the responsibilities and job description for the Front Desk and Youth Development Professional position at Boys & Girls Clubs of Schenectady?
PRIMARY FUNCTION:
Provide excellent customer service to parents, members, and visitors. Maintain accurate and daily membership records and required documents under the direction of supervisors. Maintain a safe, secure, and organized office space at all times.
KEY ROLES & RESPONSIBILITIES:
Knowledge of the mission, objectives, policies, programs, and procedures and of the principles and practices of non-profit organizations; youth development experience preferred.
- Maintain a positive attitude and effective communication with all members, staff, parents, and volunteers. Provide customer service to volunteers and visitors.
- Maintain Database System, including payments, membership of youth and volunteers.
- Answer and route phone calls appropriately, in addition to returning calls in a timely manner pertaining to membership.
- Ability to maintain daily attendance and knowledge of member’s arrival and pick up procedures.
- Maintain a clean and organized front desk work environment.
- Ability to establish and maintain effective working relationships with Club staff, volunteers, community groups, and other related agencies.
- Ability to multi-task and be flexible.
- Supervise youth members and positively engage with them during planned activities.
- Other duties as assigned.
RELATIONSHIPS:
Internal: Maintain close, daily contact with Club staff and supervisor to receive/provide information, discuss issues, and explain or interpret guidelines/instructions.
SKILLS/KNOWLEDGE REQUIRED:
Required Experience:
- A minimum of one year work experience in a similar capacity.
- Strong communication skills, both verbal and written.
- Experience working with children.
· Working knowledge and proficiency of Microsoft Office and the ability to become skilled in other software as needed.
- Valid Driver license preferred.
Job Type: Part-time
Pay: $15.50 per hour
Expected hours: 25 per week
Schedule:
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $16
