Vice President of Operations

Position Summary

The VP of Operations will be responsible for overseeing and managing all programmatic, safety, and compliance operations across the organization.

Job Requirements

• Bachelor's degree in a related field, or equivalent experience; Master's degree preferred.
• Minimum of 5 years of progressive experience in youth development programs, with at least 3 years in a senior leadership role.
• Proven expertise in program management, staff development, and operational excellence.
• Strong understanding of youth development principles, best practices, and trends.
• Excellent communication, interpersonal, and leadership abilities.
• Proficiency in data analysis, budgeting, and project management.
• Commitment to the mission and values of the Boys & Girls Clubs of Springfield.

Key Responsibilities

Executive Leadership and Strategic Planning:

Oversee the day-to-day operations and implementation of all youth development programs, ensuring high-quality delivery and alignment with the organization’s mission and goals. Lead internal strategic planning efforts to ensure organizational growth, program effectiveness, and cross-departmental collaboration. Regularly evaluate progress and make adjustments to meet strategic objectives. Assess organizational effectiveness based on participation and goal achievement, recommending modifications to improve performance. Foster a culture that supports the goals outlined in the BGCA Formula for Impact.

Staff Management:

Manage the performance of all direct reports in achieving goals, providing technical assistance in program design, professional development, community relations, and program operations. Organize, direct, and coordinate operations including supervision, recruitment and retention of key personnel, facilities management, and budget oversight.

Program Development:

Collaborate with program leadership to develop, evaluate, and enhance existing programs while identifying new opportunities based on community needs and organizational priorities. Partner with the development department to secure program-related grant funding. Lead the standardization of program positions across all youth development programs, ensuring clear roles and responsibilities for Program Directors (PDs) and Unit Directors (UDs) to promote consistency and efficiency. Oversee staff management, including performance evaluations, professional development, and alignment with organizational goals to drive program success and growth.

Quality Assurance:

Establish and maintain quality assurance systems and procedures to monitor program effectiveness, ensure compliance with relevant regulations and standards, and drive continuous improvement.

Safety and Risk Management:

Develop and implement comprehensive policies and procedures to ensure the safety and well-being of Club members, staff, and volunteers across all Club locations. Lead prevention initiatives to mitigate potential risks and ensure proactive measures are in place. Regularly review and update program manuals to align with best practices and regulatory standards. Utilize safety forecasting to anticipate and address potential safety challenges, ensuring a secure environment for all.

Community Partnerships:

Cultivate and maintain strong relationships with community partners, schools, and other stakeholders to facilitate program delivery, resource-sharing, and collaborative initiatives. Serve as the main program contact for organizational partners such as Sertoma Clubs, holiday partners, Kiwanis, etc.

Budget & Financial Management:

Develop and manage program budgets, ensuring efficient allocation of resources and adherence to financial guidelines. Ensure the continued financial viability of BGCS operations through sound fiscal management. Manage financial resources, participating in the development of Unit and area annual budgets. Control expenditures against budget, making recommendations for expenditures to purchase supplies and equipment. Monitors budgets of assigned departments and related financial activity for the purpose of ensuring that allocations are accurate; expenses and revenues are within budget; program fees are collected according to policy; and fiscal policies are followed.

Reporting and Compliance:

Oversee the collection and analysis of program data, prepare reports, and ensure compliance with all relevant laws, regulations, and funding requirements. Working closely with the Director of Safety & Compliance, identify potential risks and vulnerabilities at local Clubs and proactively support mitigation and safety improvement plans through online and face-to-face consultation and training. Ensure that all grant funded programs and positions are meeting expectations. Ensure all federally funded programs meet requirements (i.e. 21C, CDBG, OJJDP, etc.)

People and HR Leadership:

Provide strategic oversight in fostering a positive and inclusive organizational culture that aligns with the Boys & Girls Clubs of Springfield's mission, values, and goals. Supervise the HR Generalist to ensure effective management of HR functions, including recruitment, onboarding, training, performance management, and employee engagement. Collaborate with the executive team to implement HR strategies that support staff development, retention, and organizational effectiveness. Champion diversity, equity, and inclusion efforts while promoting professional development and succession planning to enhance team capacity. Ensure compliance with employment laws and HR policies, and support organizational change initiatives to facilitate communication and collaboration across all levels.

Data Tracking & Analysis:

Establish and maintain systems for tracking and analyzing program data, including participant demographics, attendance, program outcomes, and member feedback. Ensure the timely collection and reporting of up-to-date data trends to assess program impact and identify areas for improvement. Utilize this data to make informed, data-driven decisions that enhance program quality and effectiveness. Oversee operational evaluations and compile annual written analysis on member needs, staff needs, and interests. Ensure that monthly statistical reports, including activity logs, attendance, participation, surveys, and outcome evaluations, are prepared and reviewed to evaluate program impact and inform ongoing improvements.

Strategic Planning:

Lead and contribute to the organization's strategic planning initiatives, providing insights and recommendations to enhance program effectiveness and drive organizational growth. Spearhead the development and promotion of capacity-building resources that support the long-term success and sustainability of the organization.

Physical Requirements

Percentage of Work Spent on Activity: 0-24%, 25-49%, 50-74%, 75-100%

• Seeing: (75-100%) Must be able to see well enough to see computer and calculator screens and read documents and reports. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Must have 20/20 vision (with or without correction).
• Hearing: (50-74%) Must be able to hear well enough to effectively communicate with clients, vendors, and coworkers.
• Sitting: (50-74%) Must be able to sit for extended periods of time. Must be able to operate vehicles.
• Standing/Walking: (50-74%) Must have the ability to move about the work site.
• Climbing/Stooping/Kneeling: (25-49%) Must be able to stoop or kneel to pick up paper products or materials.
• Lifting/Pulling/Pushing: (0-24%) Must be able to lift up to 25 lbs.
• Grasping/Feeling: (75-100%) Must be able to grasp and use computer equipment, including keyboard, mouse, and calculator. Must be able to drive.

Work Environment

While performing the duties of this job, the employee is often in a clean, non-smoking, heated and cooled office environment. The employee will also frequently be indoors or in a vehicle, but may also be outdoors with exposure to dust, pollen, and outside temperature and weather extremes associated with the region. The noise level in the work environment is usually low to moderate. The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Employment Opportunity Policy

Boys & Girls Club of Springfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Philosophy

Our Mission: To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

Our Vision: To provide a world-class Club Experience that assures success is within reach of every young person who enters our doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living a healthy lifestyle.

Our Goals:

• Strive for equal opportunity/access and foster respect for human dignity.
• Prepare youth to live in a richly diverse society.
• Initiate and promote services and experiences which enhance the quality of life.
• Provide programs and services that are relevant to changing needs.
• Develop a strong voice on behalf of youth.

Our Commitment to Inclusion: We believe every kid has what it takes. Our mission fuels our commitment to promoting safe, positive and inclusive environments for all. We support all youth and teens – of every race, ethnicity, gender, gender expression, sexual orientation, ability, socio-economic status, and religion – in reaching their full potential.

Inclusive Environment: Our mission is to provide an inclusive environment for a diverse group of employees, volunteers and Club members, where opportunities and equal access are demonstrated at all levels. As an organization, we embrace and honor diversity, equity and inclusion. When we draw on the wisdom of a diverse workforce we are better able to understand and meet the needs of America’s youth and our Clubs.

Our Youth Development Strategy:

• Build a safe, positive environment
• Establish supportive relationships
• Offer opportunities and set expectations
• Create fun
• Provide recognition

Our Commitments to Each Other:

• We are committed to a positive work environment
• We are committed to having people work in both their passion and strengths
• We are committed to being better and never settling for mediocrity
• We are committed to our mission, over and against our egos
• We are committed to open, honest communication
• We are committed to owning our performance, decisions, and mistakes

Our Core Values:

• Intentional: We do everything on purpose. We are deliberate and make well-informed decisions.
• Member-Centered: Our kids are the motivation behind everything we do. We are warriors for them.
• Altruistic: We are givers and deeply care about others. We put our mission over and above our egos.
• Adaptable: We course-correct and overcome. We are good at thinking on our feet.
• Accountable: We take ownership for our actions, decisions, and performance. We understand our role in our mission.
• Relevant: We respond to the needs of our kids, families, and community. We are ever-changing and closely connected

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $70,000