Membership Coordinator

ORGANIZATION SUMMARY

Boys & Girls Clubs of Story County offer safe, affordable after school and summer programs at our Club sites, for children and teens in the Story County community. Our trained, compassionate staff lead youth in engaging programs that focus on academic achievement, healthy lifestyles, character, leadership, and life skills development. The ideal candidate will function well in a high energy team environment.

Our work environment includes:

• Modern office setting
• Flexible working hours
• Relaxed atmosphere

MISSION

To inspire and enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.

JOB DESCRIPTION

TITLE: Membership Coordinator

REPORTS TO: Site Director

STATUS: Full-Time, Non-Exempt

PRIMARY FUNCTION: Manage daily intake operations of the club and interact with members, parents/guardians, and visitors. This individual will greet and check-in all members, ensure safety through visitor screening, answer phone calls, and input member data into our management system.

KEY ROLES AND RESPONSIBILITIES (Including, but not limited to):

· Create an environment that facilitates positive youth development: promote and encourage program participation; use positive youth development techniques; provide guidance and role modeling to members; participate in programs interacting with youth

· Process all members as they arrive and leave the building, using the member tracking system.

· Process visitors and volunteers as they arrive and leave the building, using the volunteer tracking system.

· Greet all visitors, members, and parents/guardians as they enter the building and provide information as needed.

· Ensure member safety and security.

· Enter and maintain up-to-date registration information for all members, including emergency contacts, family, and health information.

· Answer telephone and take messages as needed.

· Collect fees and process payments, providing completed receipt.

· Ensure Club families are current with their membership fees and arrange payment plans as needed.

· Manage donation intake and track donation data.

· Record program participation and attendance in the member tracking system.

· Assist with driving when necessary.

· Attend monthly staff meetings.

· May participate in special programs and/or events.

· Ensure member and family confidentiality.

· Responsible for other duties as assigned by the Club Director.

SKILLS/KNOWLEDGE REQUIRED

· High School Diploma or GED

· Strong verbal skills, ability to speak clearly and professionally.

· Effective interpersonal skills particularly with youth and adolescents.

· Ability to communicate effectively with parents, community leaders, educators, administrators, donors, other staff, and volunteers.

· Understands and demonstrates sensitivity to the diversity of cultures and backgrounds within the Boys & Girls Club environment

· Problem solving leadership skills.

· Moderate computer skills and familiarity with Microsoft Office Suite programs including Word, Outlook, and Excel.

· Ability to earn mandatory CPR and first aid certification.

· Ability to pass all mandatory checks including criminal records and background.

· Valid driver’s license and clear driving record that will meet insurance carrier requirements.

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $32,000