Volunteer Coordinator

Position Overview

The Volunteer Coordinator manages the recruitment, selection, training, placement, oversight, tracking, support, and recognition of volunteers for the Boys & Girls Clubs of the Fox Valley’s programs and services.

Essential Job Functions

Volunteer Functions

• Maintain all components of the volunteer management system including, but not limited to, those listed below are consistently applied in accord with agency policy and its risk management plan and maintain compliance with all applicable federal, state, and local laws and regulations:
• Volunteer application
• Criminal background checks
• Reference checks
• Written volunteer position descriptions
• Orientation and training
• Code of Conduct
• Volunteer evaluations
• Volunteer surveys
• Ongoing communications
• Maintain volunteer database
• Support volunteers and volunteer activities prepared for youth success and help create a Club environment that facilitates the achievement of Youth Development Outcomes.
• Recruit, select, place, track, support, and recognize volunteers.
• Ensure volunteers are well-trained and perform their duties in accordance with the Club’s mission, values, and principles.
• Maintain activities are planned, developed, implemented, and evaluated to ensure they meet stated objectives as well as member needs and interests.
• Provide opportunities to expand volunteer involvement with the Boys & Girls Clubs.
• Implement recognition programs so volunteer retention rates are at acceptable levels.
• Complete reports reflecting all volunteer activities and participation are completed and distributed regularly and as requested.
• Respond quickly and efficiently to behavior issues and concerns with volunteers.
• Communicate on a timely and consistent basis with volunteers and the HR Director.
  

Operations

• Uphold a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
• Support team development and performance, inclusive of but not limited to active listening, team-based learning, recognition, fun, and transparent communications.
• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
• Support the planning, implementation, execution, and evaluation of special projects.
• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
• Actively and substantially contribute to a healthy organizational culture characterized by the core elements of trust, inclusion, belonging, autonomy, position mastery, and purpose.
• Finish work by established deadlines within the framework of established guidelines and policies.
• Address issues and concerns in a professional, respectful, and courteous manner.
• Prioritize and organize multiple tasks and responsibilities in a way that meets daily responsibilities while continuing to work toward longer-term objectives.
  
  

Resource Development

• Support and foster active and meaningful partnerships that support the Club’s volunteer needs exist with parents, community leaders, schools, and other organizations.
• Assist with organization’s special events in collaboration with other departments.
• Work to understand how your actions and contributions to quality work and to maximization of resources enhance the organization’s fundraising efforts and its overall financial health.
• Support fundraising, donor stewardship, and Board engagement activities.
  
  

Safety and Risk Management

• Keeping up to date records and tracking of volunteers within the databases used.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the development and implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.
  
  

Talent Development

• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
• Participate in available coaching opportunities, regular one-on-one meetings with your supervisor, performance evaluations, and goal setting.
• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.
  
  

Other duties as assigned.

Qualifications

The Volunteer Coordinator requires a majority combination of the following:

Education and Experience

• Bachelor’s degree from an accredited college or university preferred.
• A minimum of one year’s work experience in volunteer coordination preferred.
• Demonstrates ability in volunteer supervision and the recruitment and retention of volunteers.
  
  

Skills And Requirements

• Familiarity with youth development principles, behavior management, guidance, outcomes evaluation, collaboration, and program management.
• Ability to deal effectively with volunteers, including performance concerns.
• Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers, software, and other technology tools.
• Ability to establish and maintain effective working relationships with others.
  
  

Key Characteristics (Standard for every position in the organization).

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Uphold a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contribute to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
  
  

Working Conditions

Work will primarily occur in a climate-controlled environment with minimal potential for safety or health hazards. This position may include flexible working arrangements, such as remote work and compressed workweeks, subject to supervisory approval. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands Include

• Must be able to remain in a stationary position for extended periods of time.
• Must be able to move independently indoors.
• Must be able to operate a computer and other office productivity equipment, such as a phone and photocopier.
• Must be able to communicate efficiently and effectively.
• Must be able to quickly detect safety concerns.
• Must be able to work effectively in an environment where the noise level may be loud at times.
  
  

Reasonable accommodation will be made to enable individuals with documented disabilities to perform essential functions.