What are the responsibilities and job description for the Rental Car Coordinator position at Bozarth Chevrolet?
Want to join a family-owned and operated dealership with the agility and know-how that the big corporations cannot demonstrate? Then Bozarth Chevrolet is for you! Bozarth Chevrolet has been serving the automotive needs of consumers since 1927. We are an award-winning dealership with a fantastic reputation, a winning culture, and an extremely experienced team and leadership team. You are not considering a dealership that is trying to reinvent itself! We know how to win, we know how to provide a world-class guest experience and we know how to provide a world-class team member experience. For the last 2 years, our dealership has earned the JD Power Dealer of Excellence award for benchmark performance in our sales and service operations, excellence in our business processes, and excellence in our guest experience. We are also top-rated in Google, Facebook, Carfax, and DealerRater. To say it bluntly, we have our act together! Additionally, with 3 stores in Colorado, we have a monumental amount of inventory to offer our clients.
About Us:
Bozarth Chevrolet, a JD Power Award-Winning dealership, is dedicated to delivering exceptional customer experiences and creating a positive, rewarding environment for our team. We are seeking a proactive, entrepreneurial-minded individual to join us as a Rental Car Coordinator. This is a unique opportunity to build and shape a new program from the ground up.
Position Overview:
The Rental Car Coordinator will establish and manage our rental car and courtesy transportation program, ensuring a seamless and positive customer experience. The ideal candidate will be highly organized, possess strong communication skills, and be passionate about outstanding customer service. They should be motivated to take ownership of this role and drive its development.
Key Responsibilities:
Program Development:
- Develop and implement the rental car and courtesy transportation program
- Establish policies and procedures to ensure efficient, customer-centric operations
- Collaborate with management to set goals for the program's growth and success
Fleet Management:
- Manage and maintain a fleet of rental and courtesy vehicles
- Schedule regular maintenance, cleaning, and inspections
- Monitor availability and coordinate scheduling to maximize utilization
- Track mileage, usage, and service history
Customer Service:
- Greet customers and assist with reservations, pick-ups, returns
- Provide detailed information about rental terms and vehicle features
- Address inquiries and resolve issues promptly and professionally
- Ensure a seamless customer experience throughout the rental process
Administrative Duties:
- Maintain accurate records of rental transactions and vehicle usage
- Process rental agreements and payments
- Prepare reports on fleet utilization and customer satisfaction
- Handle insurance claims and liaise with insurance companies
- Ensure compliance with relevant laws and regulations
Operational Efficiency:
- Implement procedures to streamline operations and improve efficiency
- Monitor inventory levels and order necessary supplies
- Collaborate with other departments for smooth courtesy transportation coordination
- Train and supervise staff involved in the program
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Experience in car rental, fleet management, or related field
- Strong organizational and multitasking skills
- Excellent communication and customer skills
- Proficiency in Google Office and rental management software
- Valid driver's license and clean driving record
- Entrepreneurial mindset with a passion for developing new programs
Compensation and Benefits:
- $20 per hour, with up to $2 per hour bonus potential
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
- Opportunities for professional growth and advancement
Working for Bozarth Chevrolet:
Bozarth Chevrolet is more than a family-owned dealership. We pride ourselves on a culture of teamwork, where employees are valued and supported. Our team combines the stability of an established company with the agility of a family-run business, focusing on customer experience and fostering a supportive, fun environment. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Bozarth Chevrolet, and contribute to our mission of providing exceptional customer service and creating a world-class automotive experience!
Salary : $2 - $20
