Co-op Cafe and Retail Support Manager

Full-time exempt position available. Must be available to work one weekend day. Will have set 2 days off TBD. Varied shift times are required. Wage starts $60,000-$65,000 year depending upon management experience. 

Purpose: Manages all aspects of the Café to ensure safe, effective, and efficient department operations and excellent service. Prepare and ensure consistent high-quality beverages and food offerings. Manages the shift support staff to maintain cafe operations and to assist retail departments in coverage of open shifts. Purchases products and manages staff to meet margin, labor, and service goals.

Specific Responsibilities of Cafe and Support Manager
Staff Supervision and Support
• Collaborate closely and communicate effectively with your director and managers in the Retail Operations
departments to ensure that:

• Shift Support Staff are allocated to appropriate departments to meet the needs of the overall business.
• Act as main point of contact for Café and Retail Operations department coverage/emergencies along with managers on duty.
•  Ensure Shift Support Staff are scheduled within agreed-upon parameters and are allotted agreed-upon hours and days off each week.
• Create, post, and update staff schedules in online scheduling software within set timeframes.

• Oversee implementation of daily operations, scheduling, and other identified priorities within the café, and
Shift Support Staff training/development plans in café and ROPs departments.

•  Ensure coverage for emergency absences; cover shifts when necessary.
• Consistently monitor staff attendance and punctuality and follow up with staff according to Co-op policy.
• Communicate scheduling and personnel issues to the Retail Operations Director.

• Work with staff to continue development of beverage-making techniques and presentation.
• Provide direction and feedback to staff to ensure that standards for customer service, product quality, and
productivity are being met.
• Schedule one-on-one meetings with staff as necessary.
• Fill shifts and cover shifts in emergencies.
Department Maintenance
• With Retail Operations Director and food service input, develop the Café menu, manage product
selection, and develop action plans for department improvement.
• Collaborate with Food Service Managers to maintain an attractive and full pastry case and other prepared
food displays; recommend changes to offerings and complete inventory and waste tracking as directed.
• Coordinate the merchandising of cases to ensure abundance and cleanliness as well as accurately priced
and labeled items; ensure clean and legible signage throughout the department.
• Ensure proper storage, product rotation, and labeling procedures.
• Maintain knowledge of proper food handling procedures and ensure all staff adhere to food safety and
sanitation guidelines of GCC Health Department; ensure work, food storage, and seating areas are
maintained in sanitary, orderly condition.
• Ensure that unsellable items are recorded and properly disposed of.
• Role model beverage preparation techniques and exceptional service.
• Maintain department equipment in working order; coordinate scheduled maintenance with ROPs Director
and/or Facilities Manager. Research and recommend equipment repair or replacement as necessary.
• Monitor cooler temperatures; report out-of-range temperatures to the Facilities On-Call Manager.
• Complete other duties as assigned.
Purchasing
• Order and maintain inventory control to minimize out-of-stocks and overstocks and maximize sales and
turns; ensure proper receiving and invoice handling procedures are maintained.
• Research new items and stay current on trends affecting café beverages, and complimentary products.
• Develop supplier relationships, evaluate suppliers, and investigate new sources to ensure favorable prices,
promotions, terms, quality, and delivery.
• Review invoices for pricing and discount accuracy, maintain accurate pricing spreadsheets in conjunction
with Scan Staff, and ensure timely price changes to meet margin goals.
• Coordinate Café inventory counts as directed.
• Ensure accuracy of the Cost of Goods account in the general ledger report, monthly.
• Adhere to CFC Purchasing Policy.
Cashier Responsibilities
• Ensure day to day security and accuracy of cash.
• Monitor cash over/shorts and give feedback to staff.
• Troubleshoot POS equipment issues, reporting issues to the appropriate people.
 

Qualifications
• Management experience, in a food service or retail setting, that demonstrates the ability or aptitude to
successfully meet all expectations listed above strongly preferred.
• Experience preparing specialty coffee drinks, fresh juices, and smoothies preferred.
• Knowledge of proper food handling procedures required; food safety manager-level certification (may be
obtained upon hire).
• Experience working with email and MS Office software sufficient to communicate, prepare reports, and
complete tasks with accuracy and in a timely manner, required.
• Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings,
holidays, and weekend shifts required.
• Ability to lift up to 30 lbs. throughout shift, occasionally 50 lbs.
• Ability to stand for long periods and to bend and twist repeatedly; ability to lift product overhead and/or
to climb ladders with product

Salary : $60,000 - $65,000