Patient Care Tech - Urology Clinic (Casual Call, Day Shift)

Position Summary: 

The Patient Care Tech – Clinic is imperative to increasing efficiency, productivity, as well as patient and team satisfaction. Performs uncomplicated tasks under direct supervision of a work area nurse, including but not limited to patient care; transporting patients within the facility; ordering medical supplies and medications; assisting nurses with scheduling appointments, processing referrals, and pre-visit planning.

Minimum Qualifications:

Required

• High School Diploma or Equivalent
• American Heart Association BLS

Preferred

• Courses in Medical Terminology
• Nurse Aid training or non-certified graduate of medical assistant program
• EMT, CNA, or health care related certifications
• Experience working with protected health information and electronic health records
• Two years of medical/clinical office experience

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Collects patient information. Obtains and records vital signs and reports findings to provider or RN and records appropriate documentation in a timely manner.
• Performs chart review/pre-visit planning prior to clinic visit.
• Produces and manages schedule tracking and referral reports
• Produce and mail annual appointment paperwork; order labs for pre-visit planning according to guidelines or protocols; Schedule patient appointments, referrals, procedures and tests.
• Order drugs, medical supplies and vaccines for clinic; process all vaccines orders (stock & VFC as needed); assist with vendor requests/coupons/samples as needed;
• Coordinate prescription assistance program and pre and prior authorizations for clinic patients
• Perform other tasks as appropriate

Knowledge, Skills, and Abilities

• Ability to work in a busy and stressful environment
• Ability to work varied shifts
• Strong emotional intelligence, interpersonal and teamwork skills
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Creativity, problem analysis and decision making
• Detail oriented, organizational skills and the ability to prioritize
• Exercises tact, discretion, sensitivity and maintains confidentiality

Physical Requirements

• Lifting, Pushing, and Pulling: Support 50 pounds of weight (patient, assist with bedside needs, etc.) Lift 50 pounds (pick up a child, transfer a patient, etc.) Carry equipment/supplies. Use upper body strength (CPR, physically restrain patient, etc.)
• Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
• Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-Call Availability: On-call work may be required to respond to organizational and patient needs promptly.
• Effective Communication: Proficient in effective communication, both in person and through various technologies.
• Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients or families.
• Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities.           

Exposures

Tasks Include Potential Exposure: Job tasks may involve exposure to:

• Bloodborne pathogens, such as blood, bodily fluids, or tissues.
• Radiation in settings where medical imaging procedures are performed
• Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
• Infectious diseases due to contact with patients in areas that may have contagious illnesses
• Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.