BENEFITS FOR ALL EMPLOYEES/BENEFICIOS PARA TODOS LOS EMPLEADOS:

• Immediate Paid Time Off accrual and usage for all employees (even part-time)!
• Paid meal breaks and regular team gatherings with free meals!
• Peer Recognition Awards!
• Referral Bonuses, even for former employees!
• Development opportunities and certifications!
• Fun and professional people to work with - Just ask us!
• Opportunities for optional overtime!
• 3-day summer weekends, weather permitting!
• Long, free summer evenings (start early, end early!)
• Opportunities for year-round employment!

BENEFITS FOR ELIGIBLE EMPLOYEES /BENEFICIOS PARA EMPLEADOS ELEGIBLES:

• Health Insurance (Significant Employer Contribution toward employee plan!)
• Dental/Vision/Life Insurances
• Health Savings Plan
• Employee Assistance Plan
• AFLAC
• FULLY VESTED Retirement benefit and employer typically matches up to 3%!

BOZEMAN SITE SERVICES

Production Manager

Position Agreement

Division: Overhead Division

Reporting Manager: Director of Operations

Reporting Positions: Field Leaders

Employment Status: Salary, Exempt, All-Seasonal

Last Updated: April 2025

RESULTS STATEMENT

The Production Manager ensures efficient, high-quality service delivery by overseeing field operations, managing crew performance, resolving customer issues promptly and professionally, and demonstrating strong leadership, proactive problem-solving, and a commitment to operational excellence.

STRATEGIC WORK

1. Motivates Field Leaders to perform with excellence by modeling professionalism and servant leadership

2. Purchases and maintains equipment and supplies necessary for daily operations

3. Ensures the division has all necessary equipment, supplies, and staff to complete work, keeps equipment in good working order, and documents, reports, tracks, and completes all division equipment repair requests

4. Manages and anticipates division inventory, materials, and supply stocks while ordering as necessary within the division budget

5. Participates in the planning and implementation of daily/weekly musters

6. Implements and enforces safety procedures through regular safety talks and adherence to protocols

7. Develops, implements, and maintains Standard Operating Procedures (SOPs) for production activities and division protocols

8. Manages crew members' weekly schedules, ensures full coverage for operations, and achieves division goals

9. Produces reports for a weekly review with the DOO regarding goal achievement, strategies, issue maintenance and resolution, division inventory, and quality improvement

10. Assists the DOO in creating routes and ensures efficient and adhered-to service delivery schedules

11. Reports weekly to the DOO on production efficiency, quality control, and operational challenges

12. Meets weekly with the DOO and subsequently with the division team to discuss quality and improvement

13. Works closely with the Office Manager and DOO to coordinate service schedules, communicates changes, and resolves operational challenges

14. Collaborates with Field Leaders to ensure crew members are properly trained and equipped for their tasks

TACTICAL WORK

1. Ensures all assigned work orders are completed on time and meet quality expectations

2. Conducts or delegates new hire training, ensuring adequate education and training of Field Leaders

3. Regularly inspects sites for quality and identifies troublesome areas or issues

4. Quickly addresses and resolves client concerns and field operational challenges

5. Reviews reporting positions’ timesheets and work tickets daily for accuracy and submits them for approval, ensuring clocked time, work ticket records, and materials are correctly documented in Aspire

6. Coordinates with the mechanic to ensure crew compliance with equipment maintenance schedules, ensuring proper servicing and repair completion

7. Oversees the removal of equipment from the field for regular servicing, maintenance, or repairs as needed and its subsequent return to operations

8. Addresses staffing issues within the division as they arise, following the Corrective Action SOP in adherence to company guidelines

9. Conducts thorough, insightful, and timely performance reviews within BSS timeframes

10. Ensures credit card purchase receipts are entered correctly and accurately as they occur daily

11. Steps into field roles when necessary to meet operational demands or address performance gaps

12. Maintains availability outside of standard business hours to support urgent operational needs

13. Produces weekly reports tracking job completion, employee performance, and operational efficiencies

14. Ensures proper documentation and submission of receipts for purchases related to production

15. Consistently enforces the BSS Employee Handbook with tact 

16. Performs all other duties as assigned

MINIMUM QUALIFICATIONS

1. 18 years of age or older

2. Flexible schedule availability, including potential after-hours work

3. Legal, valid, unrestricted driver's license

4. Computer proficient and able to process documents, spreadsheets, input data, etc.

5. Proficient in Google Drive

6. Consistent professionalism, friendliness, honesty, accuracy, and proficiency under pressure

7. Reliable transportation to work to help maintain a pristine attendance record

8. Propane Certification provided at BSS through Northern Energy

9. Reasonable Suspicion Training for Supervisors provided at BSS

PHYSICAL REQUIREMENTS and WORKING CONDITIONS 

1. Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, sitting, pushing, and pulling

2. Lifting and raising objects up to 60 pounds from a lower to a higher position or moving objects horizontally from position to position, requiring substantial use of upper extremities and back muscles

3. Frequent use of hands for grasping, repetitive motion, and manual tasks

4. Strong verbal communication skills for team coordination and client interaction

5. Exposure to varying environmental conditions, including outdoor fieldwork and office settings

6. Flexibility to work beyond standard business hours as needed to ensure operational success