Repair Shop Manager

Essential Duties and Responsibilities:

• Oversee the operations of repairing Customer and J-Tech vehicles and Equipment.
• Assess repair needs, and provide accurate cost estimates. 
• Analyzes work orders to estimate worker hours and create schedules that meet both internal and external needs.
• Supervise quality performance, safety, and turnaround time.
• Communicate repair progress updates and address concerns. 
• Train and support employees in procedures and expectations.
• Counsel employees on performance issues when necessary.
• Responsible for the quality of all repairs performed by his/her team.
• Directs workers in problem solving machines and equipment to repair products which fail to meet standards. 
• Recommends equipment upgrades, staffing adjustments, process modifications and may recommend product or service modification.
• Schedules work, assists with employee selection and reviews employee performance.
• Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
• Computes amounts of stock and supplies required for operations, based on production schedules, and requisitions materials from storage area. 
• Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
• Resolve worker problems, complaints, or grievances

Technical knowledge:

 Strong understanding of the repair process for the specific type of equipment or vehicles the shop services.

 Education and/or Experience:

High School Diploma required and 5 years’ experience and training or equivalent combination of education and experience.  

Valid driver’s license, clean driving record, be able to pass an insurance background check, and the ability to obtain a medical DOT card.

Wage based on skill set and experience