What are the responsibilities and job description for the X4 Business Process Outsourcing / Customer Experience Sales Director position at BPO Recruit?
We are working for a Tier 1 ICT Organisation.
We are looking for x4 candidates
Open to location in US
MUST HAVE: Business Process Outsourcing / Customer Experience
The Director will be responsible for cultivating our client's Customer Experience presence in the market and growing business development opportunities. A successful candidate will be responsible for new business development sales including vertical Customer Experience and Contact Center Operations, CX Transformation, and Content Management with BPO Direct Sales Hunting.
Key Responsibilities Include
- Be responsible for driving sales for Net New Accounts
- Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Operation Management
- Drive named account pursuit lists towards new logo hunting
- Bring an understanding of the marketplace and competitor offerings to drive Hexaware’s growth strategy
- Be responsible for New logo sales and account acquisition across multiple industries
- Work closely with the sales enablement teams to ensure high quality of proposals.
- Possess established and current relationships with COO’s, CFO’s, CEO’s, Customer Service Directors.
- Bring substantial experience in working with C-Suite executives including discussions with Chief Operating Officers, Chief Marketing Officers and Chief Financial Officers.
- Ensure optimal deployment of resources to achieve business goals
- Architecture of proposals (RFP/RFIs) to evince client interest
Key Skills Required
- Efficiency in computers - MS Office - Teams
- Knowledge of Customer Experience Technology Platforms
- Knowledge of Automation and Artificial Intelligence.
Business Skills
- Person should have proven experience in closing deals on BPO/CX Services
- Develop an understanding of customers’ business needs and developing winning proposals.
- Work effectively across the organization and partner with the appropriate team members to demonstrate the depth and breadth of Hexaware’s solutions.
- Experience qualifying and identifying leads, be able to develop strong relationships at potential client organizations and have the proven ability to convert these relationships
Salary : $180,000 - $195,000