Customer Service Representative

Job Description:

• Responsible for key assigned accounts and related projects, as assigned
• Proactively communicate with sales and customers to procure any needed job details including updating new information and scheduling changes.
• Provide all customer service activities including order entry, job planning, order acknowledgement, job check-in, specification confirmation, job tracking, problem solving, and problem resolution
• Provide “job change orders” as required including edit processes, additional make-readies, and runs to correct for changes during production
• Communicate and receive approval from customer as needed regarding changes, etc. and coordinate press checks with customers
• Recognize and implement changes needed to streamline workflow from customer service to production
• Coordinate with sales team on assigned customers’ needs

Requirements

• Minimum two years’ experience in digital or commercial printing or printing related job preferred.
• Ability to multi-task
• Strong customer service skills, including customer facing experience
• Solid relevant technology skills
• Critical thinking ability
• Organized and detail oriented
• Solid written and verbal communication skills

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Cincinnati, OH 45227: Relocate before starting work (Required)

Work Location: In person

Salary : $22