Field Service Trainer

The Field Service Trainer role based at our Green Bay, WI branch is responsible for overseeing the training and development of all new and existing Field Service Technicians, to increase their overall mechanical, electrical and electronic aptitude and to improve their technical efficiencies and soft skills to better service our customers.

Essential Functions:

• Provide training in-person for new service technicians and other employees
• Provide technical support for our Field Service Technicians and travel to customer’s locations as needed.
• Help develop a training plan for new technicians based on input received from the Customer Care Managers and branch Service Managers.
• Assist in developing programs to improve technical and customer service skills of service staff.
• Conduct employee training on new products and processes.
• Work closely with our outside vendors on solving service issues.
• Backup support to Branch Service Managers as needed.
• Perform service and customer calls.
• Acts as a safety leader and puts safety first in all responsibilities; works with appropriate parties to develop, train, and enforce health and safety policies and procedures.
• Will revise existing, develop and implement new hire/employee safety training programs for service technicians in the areas of forklift, arc flash, driver training, etc.
• Supports and enforces all Company policies and procedures.
• Partner with Customer Care Manager and branch Service Managers to investigate and assist in resolving any issues resulting from substandard performance.
• Provide recommendations to the Customer Care Manager and branch Service Managers towards goal setting and skill enhancement of service staff.
• Excellent attendance, punctuality and a positive attitude are essential to this position.

Requirements of the role:

• High School Diploma required; Bachelor’s Degree or technical school degree preferred.
• Minimum of 10 years of service experience in the compressed air industry required; 20 years preferred.
• Knowledge of pumps, compressors, dryers, and vacuum equipment is required.
• Advanced level of knowledge of Microsoft Office is a must; experience with CRM is strongly preferred.
• Ability to lead and motivate people to work together as a team to meet and/or exceed company goals.
• Ability to identify customer’s needs, listen, analyze, and respond appropriately to customer’s problems; possess effective problem-solving skills and can lead customer disputes to resolution.
• Demonstrate solid organizational skills with the ability to multi-task, be a self-starter and work unsupervised.
• Must be able to travel up to 50% of the time within the assigned territory; have a valid driver’s license and good driving record.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Additional details:

• The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds.
• Must wear proper PPE in all company/customer required areas at all times.
• Ability to work in various industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling.

At Brabazon, we are THE trusted experts in compressed air. Specializing in sales and service, we are the Midwest's largest distributor of compressed air, vacuum and pump products.

We are proud and passionate about being a team of experts in our industry who always put the customer first. Our growth mindset means we are continually innovating and utilizing up to date technology, while keeping the safety of our team and customers a top priority.

We hire the best talent in the industry to be part of the team. If you feel you are up for a great challenge and are ready to take the next step to become our newest team member, we would like to hear from you!

Job Type: Full-time

Pay: Up to $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $95,000