What are the responsibilities and job description for the Payroll Service - Client Success Representative position at Brabo Payroll?
Description:
Are you looking to build a meaningful career? Are you great with technology and a strong communicator? We are looking to hire and train the newest expert on our team in Plymouth, MA. We are a top-rated firm on Google and strive to be the best in our field. We have an incredible culture and offer competitive benefits. Please take a look at the description and apply if you think you are a great fit - it just might be your Best Decision Ever!
Job Description
- Assist in processing payroll by phone, text and email
- Provide clients with requested reports
- Contribute to team effort by accomplishing related results as needed
- Open and maintain customer accounts by recording account information
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer concerns via phone, email, mail or social media
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Use business phone to both receive calls and reach out to customers to assist with payroll
- Greet customers warmly and ascertain problem or reason for calling
- Work with the customer service manager to ensure proper customer service is being delivered
- Handle changes in policies or renewals
- Service customers using SalesForce, TextMagic, Slack and other technology
- Proven customer support experience
- Microsoft Office proficient
- Strong phone contact handling skills and active listening
- Excellent comfort in navigating a computer
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Accounting, Insurance or Payroll experience a plus
- ADP RUN, Workforce Now, or Paylocity a plus
- High school diploma or equivalent; college degree preferred
Benefits:
- 401k, 401k matching, dental insurance, employee assistance program, health insurance, life insurance, paid time off, vision insurance
- Hybrid remote role after six months - three days in Plymouth MA Office, two days remove remote
Salary : $20 - $25
