Shift Leader

Job Summary

The Shift Lead works productively to fulfill their job requirements and assists the Restaurant Manager in

achieving restaurant goals of customer satisfaction and profitability.

Duties and Responsibilities

Essential

• Serves customers correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
• Prepares and ensures consistent, high quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
• Displays the proper image and follows Little Caesars policies, procedures and standards for conduct as outlined in the Little Caesars Orientation and Training Handbook.
• Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
• Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined in the Little Caesars Orientation and Training Handbook as well any other safety and security procedures issued.
• Fill in for the manager and cover the store when other leadership isnt available.
• Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
• Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
• Completes all paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.
• Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
• Completes assignments as directed by the Restaurant Manager including, but not limited to; daily, weekly and period end paperwork, recruiting and training, marketing, restaurant image and cleanliness.

Additional

• Cover additional shifts as assigned.

Supervision of Others

• Assist in day-to-day supervision of Clerks.

Work Environment

• Typically work is performed in retail store setting.
• Frequent work around fuel and fuel pumps, around moving vehicles, in parking lots, and on outside grounds.
• May work in hot or cold environments.

Physical Demands

• Able to stand for extended periods of time.
• Able to sit for extended periods of time.
• Able to move freely around work location (internal and external).
• Able to climb stairs and ladders, kneel, bend, and stoop.
• Able to push or pull equipment and items.
• Able to lift up to 55 lbs.
• Able to move about office/store setting to complete responsibilities.
• Frequent use of phone, computer, store, and office equipment.

Travel

• Negligible

Knowledge, Skills, and Abilities

Required

• Have previous experience in restaurants, retail or a position involving customer contact is preferred.
• Strong verbal and written communication skills.
• Strong computer skills and able to learn company systems and processes.
• Adheres to the companys values and ethical expectations
• Able to effectively multitask.
• Strong customer service focus.
• Excellent leadership skills and able to motivate team.
• High integrity and ethics and is trustworthy in cash management.
• Basic math skills for accurately delivering change to customers, and inventory counts.

Preferred

• High School Diploma/GED.
• One or more years experience in retail operations or a related field.
• One or more years experience in retail management.
• Experience with Point of Sale, Accounting, and Time Collection systems.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary : $10 - $16