What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Brad Rehfeldt - State Farm Agent?
Benefits :
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
Role Description :
Do you enjoy working with people and making meaningful connections? Are you hoping to be part of a winning culture within a well-established family business who represents the leader in the auto and home insurance industry? We are looking for an outgoing, warm, upbeat team member who answered yes! If you have the ability to connect with customers quickly in an authentic and genuine way, we would love to hear from you!
Responsibilities :
Provide prompt, accurate and friendly customer service to current clients
Greet and assist incoming customers in our store-front location
Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Collaborate with other team members to ensure customer satisfaction and work together to attain sales goals both individually and as a team
Utilize CRM software to track sales activities, manage leads and generate reports
Requirements :
Must be willing to obtain Property and Casualty License, as well as Life and Health License within 1-2 months after first day of employment (all costs associated paid by Agent)
1-2 years of customer service experience
High school diploma or equivalent
Excellent communication skills – written, verbal and listening
Take pride in completing work both accurately and timely
Ability to multi-task, prioritize, and manage time effectively
Preference to work in a team environment
Benefits :
Competitive salary with opportunities for commissions and bonuses
Company-Paid Holidays and PTO days
401K matching
Opportunities for career advancement and professional development
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