What are the responsibilities and job description for the Receptionist & Administrative Support position at Bradesco Bank?
Only Candidates with US Work Authorization will be considered.
Scope of Responsibilities: Bank’s greeter and Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct incoming calls to the appropriate personnel.
- Manage the main phone line, addressing inquiries and directing calls accordingly.
- Maintain the client area, ensuring it is organized and presentable.
- Ensure efficient and courteous communication on the phone.
- Provide information and assistance to visitors, ensuring a positive experience.
- Maintain a tidy and organized reception/client area.
- Provide general administrative assistance.
- Handle sensitive information with confidentiality.
- Assist in managing office supplies and equipment.
- Handle incoming and outgoing mail and packages.
- Assist subtenants with administrative inquiries and provide necessary support.
- Update information and act as the point of contact for building management.
- Assist in data entry tasks and maintain accurate records.
- Provide information and assistance to visitors, ensuring a positive experience.
- Communicate and collaborate with building management on administrative matters.
- Open requests with the IT department to ensure technology equipment functions optimally.
- Collaborate with IT for timely resolution of tech-related issues in the client area
- Communicate with vendors for office supplies and services.
- Serve as a point of contact for employees regarding facility/parking-related inquiries. Respond Facilities emails and tickets.
- Communicate and enforce office administration policies
- Back up for Administrative and Facilities Support
- Perform all other duties and tasks as assigned.
Experience: At least 1-year related customer service experience with practice on answering phones and greeting the public. Knowledge in MS Office including Word, Excel, Power Point Presentation, and the ability to work well within a structured team environment along with excellent interpersonal skills; ability to manage multiple priorities simultaneously.
Education: High School diploma or equivalent.
Language: English and Portuguese required with excellent written and verbal skills. Knowledge of Spanish a plus.
Equal Opportunity/Affirmative Action Employer, M/F/V/D
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