What are the responsibilities and job description for the Customer Engagement Specialist position at Bradford Fencing?
Join Our Team as a Customer Engagement Specialist (CES)
Are you ready to be part of something special? At Bradford Fencing, we're not just a company; we're a tight-knit family. We're on the lookout for a true rockstar who’s customer focused and helps drive our sales making every customer experience a positive one.
Why Bradford Fencing?
We're not your typical company. We understand the importance of work-life balance. We believe that a happy team is a productive team, and we foster a culture of teamwork and mutual support, ensuring that both our customers and team members feel valued and cared for. Much like a beehive, our team operates in harmony, with everyone playing a vital role in ensuring that all needs are met efficiently and effectively. At Bradford Fencing you’ll find a supportive atmosphere where your contributions matter, making it a fulfilling place to grow your career while maintaining a healthy balance in your personal life.
What Will You Do?
As our CES you will be the front line of communication with our customers. Answering phones and all other means of communication is the top priority for this position. You will play a vital role in ensuring our customers feel valued and cared for. Promptly following up on leads to maintain a full Sales Pipeline. This will include qualifying leads, and scheduling appointments for our sales team. Additionally, ensuring compliance with permits, preparing customer invoices, and collecting payments to ensure a seamless and efficient process from start to finish.
What We Need from You
We need a rockstar customer-focused person who loves creating positive experiences with every interaction! If you have experience with QuickBooks, invoicing, construction, or sales that’s a great bonus. We want someone with amazing customer service skills who can bring warmth and enthusiasm to every conversation. If you naturally solve problems with a smile and can turn challenges into opportunities, you’ll fit right in with our team! Being quick to respond while maintaining a friendly phone voice and clear, professional communication is a must. We also want someone excited about enhancing our customer engagement and sales. If this sounds like you, come join us at Bradford Fencing! We’re more than just a company; we’re a family, and we’d be thrilled to welcome you into our fold!
Key Qualifications:
- Exceptional customer service skills, with a commitment to delivering positive experiences for every customer.
- Embodies honesty, trustworthiness, kindness, and integrity in all interactions.
- Strong problem-solving and a dedication to finding solutions on behalf of our customers.
- Possesses excellent communication skills, with the ability to build rapport and foster meaningful engagement with customers.
- Enthusiasm for interacting with others and a genuine desire to help and serve customers and fellow team members.
- Values teamwork, with a willingness to collaborate and support fellow team members.
- A positive and uplifting attitude contributing to a bright and welcoming office environment.
- Ambitious and self-motivated, with the ability to work independently and take initiative.
- Strong time management, organizational, and prioritization skills.
- Proficient in QuickBooks and Google Docs/Sheets.
- Detail-oriented with a careful eye for accuracy in all tasks.
- Prior experience in customer service is a requirement.
- Prior experience in the construction field and/or sales is a plus, but not required.
Key Responsibilities:
- Initial Contact for all inbound leads.
- Field and respond to all calls, texts, messages, emails, and form submissions submitted to our office.
- Following up on leads daily.
- Monitoring and responding to all Google Guarantee leads.
- Qualifying leads and setting appointments for our Sales Team.
- Engaging with customers and helping drive sales.
- Assisting our sales team by creating Estimates and sending proposals to customers.
- Updating and revising estimates and sending them to customers.
- Accurately inputting and updating customer information in our CRM.
- Invoicing and reconciling payment transactions in QuickBooks.
- Weekly schedule updates with our customers.
- Updating customers on any schedule changes, i.e., weather delays, etc.
- Apply for permits.
- Submitting W9’s, Certificates of Insurance, and various administrative tasks.
- Helping build out spreadsheets, updating our CRM, and ultimately improving our overall customer experience.
Requirements:
- Exceptional interpersonal skills.
- Excellent phone communication and email etiquette.
- Proficient in QuickBooks (or a quick learner).
- Detail-oriented - Strong administrative and organizational skills.
- Proficiency in Google Docs (Word) & Sheets (Excel).
- Highest level of attention to detail and accuracy.
- Prior experience in customer relations.
- Ability to manage time effectively and prioritize tasks.
- Competence and understanding of Social Media.
- Reliable transportation and valid Drivers License
- Work on-site at the Bradford Fencing office, Monday - Friday from 8 am - 5 pm.
How to Apply:
To apply for this position, please follow these steps:
- **Copy and Paste this link to Fill Out Our Application Form -
https://forms.gle/Q1fFuRvveH1jt63Z6
- Fill out the application form with accurate and complete information.
- Submit the form to be considered for the Customer Engagement Specialist position.
- Email a PDF of your cover letter and résumé to connect@bradfordfencing.net.
Please note that clicking the "Apply" button on really or LinkedIn job listings is not sufficient. Your application will be incomplete until Bradford Fencing has received a PDF of your cover letter and résumé. The Bradford Fencing team will not review your application until both documents have been received.
Join our supportive and forward-thinking company, where family values and teamwork are at the heart of everything we do. This is an exceptional opportunity to grow professionally and personally as we continue to expand. We look forward to welcoming you into our close-knit team and embarking on a journey of growth and success together.
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $35,000 - $50,000