Project Manager

Job Function:  As a vital member of the Bradford Commercial Team, the Project Manager oversees the development and execution of project plans, coordinating tasks and actions with internal team members to ensure successful delivery from concept to launch. Key responsibilities include collaborating with cross-functional teams to define customer requirements, establishing project timelines, creating dashboards and metrics to track progress, and providing regular status updates to stakeholders. The Project Manager will lead product and process reviews, proactively identify and resolve constraints, and secure stakeholder approval prior to launch, ensuring alignment with business objectives and deadlines.

Essential Duties and Responsibilities:

• Manage key account(s) by supporting customer needs, coordinating shipping, monitoring inventory, and delivering status reports as required.
• Oversee project management for the client’s new product pipeline and modifications to existing products.
• Communicate directly with customers via email, phone, on-line and in-person meetings as necessary.
• Serve as the customer’s advocate within the company and the company’s representative to the customer.
• Collaborate with internal departments to ensure order accuracy and adherence to production timelines.
• Provide regular updates and critical information to the sales manager and directors.
• Identify opportunities to enhance customer satisfaction and recommend strategies to boost sales.
• Submit weekly highlight reports and suggestions for improving sales performance.

Key Responsibilities;  New Product Implementation Project Management:

• Oversee and maintain a portfolio of active new product implementation projects.
• Lead new product projects from concept to successful launch.
• Collaborate with the Commercial Team to clarify and communicate customer requirements across the organization.
• Partner with the Commercial Team to establish clear customer expectations for timelines, costs, and product quality.
• Coordinate a cross-functional team—including Product Managers, Research and Development, Supply Chain, Operations, Finance, and Quality—for seamless project execution.
• Provide regular updates on project status and progress to internal teams and external customers through initial product launch.
• Develop, manage, and communicate project timelines and launch dates.
• Monitor and ensure timely completion of tasks and actions to advance projects.
• Work with assigned Trial Managers to support successful production trials for new product implementations as needed.
• Manage project stage-gates, ensuring all checklist activities are completed for a successful launch.
• Handle customer purchase orders related to dies, vendor tooling, packaging setup costs, and product samples.
• Address and resolve issues arising during the first product launch.
• Engage with customer portals as required.

Key Responsibilities;  Project Implementation Process Improvement:

• Lead the development of new processes and systems for product implementation to accelerate time-to-market and ensure successful launches.
• Create metrics and reports to support portfolio and project status tracking.
• Draft and update Standard Operating Procedures (SOPs) for departments as needed or requested.
• Collaborate with cross-functional teams to design customer-facing materials that outline development processes, set expectations for timelines, quality standards, and operational capabilities.

Key Responsibilities;  Existing Product Changes:

• Collaborate with customers and internal departments to manage and implement changes to existing products. 
• Coordinate with customers, the Commercial Team, Supply Chain, and Operations to ensure alignment on timelines and execution of product changes.

Key Responsibilities;  General:

• Perform additional duties, projects and tasks as assigned.

Minimum Knowledge, Skills and Abilities:

• Bachelor’s degree, preferably in a technology-related discipline.
• 2 years of relevant experience, or 8 years of combined experience in manufacturing, production, and customer service, ideally in consumer products.
• Prior experience managing complex projects (preferred).
• PMI certification (preferred but not required).
• Ability to foster collaboration by maintaining a positive and proactive attitude.
• Demonstrated willingness and capability to take responsibility, assume ownership, and lead cross-functional teams.
• Proactive approach with readiness to perform individual tasks as needed.
• Strong communication and problem-solving skills.
• Proven ability to multitask and prioritize projects effectively.
• Detail-oriented with the ability to collaborate across multiple departments in a team environment.  Adaptability to frequent changes and dynamic priorities.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Working Conditions and Physical Demands:

• This is a salaried position.
• Walking to multiple buildings is required.
• Some light lifting may be required.
• Ability to walk up and down multiple flights of narrow stairways.