Product Manager - Service Parts & Accessories

About the Company:

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America. 

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®.  Today, we employ more than 1900 employees with headquarters in suburban Philadelphia and manufacturing operations in Middleville and Niles, Michigan and Rochester, New Hampshire. 

Primary Function:

The Product Manager – Service Parts & Accessories will hold primary ownership of Bradford White’s Service Parts & Accessories business, including pricing, revenue, and profitability responsibility. In this role, the Product Manager will understand customer needs and opportunities to generate a cohesive business strategy that will profitably grow the parts segment and the overall business of Bradford White. The Product Manager will work closely with the Engineering, Sales, Marketing, Parts Department, supplier partners, our factories, and the Executive team to present feasible business opportunities, bring differentiated service offerings to the market, and grow customer satisfaction.

Responsibilities:

• Product Portfolio
  • Define, develop, and own the SERVICE PARTS & ACCESSORIES business.
  • Conduct competitor (and alternate HVAC manufacturer) market research by visiting reps, wholesalers, and customers and prospective customers.
  • Benchmark best-in-class service parts support models within and outside the HVAC industry.
  • Working with sales, monitor and model key financial aspects and competitive positions of the portfolio and recommend service parts and accessories pricing actions to grow the revenue and gross margin of the parts segment and Bradford White as a whole.
  • Work with existing and potential customers to identify their needs and pain points and formulate strategy to address.
• Execution Leadership
  • Own product information management content for key service parts and accessories. Ultimately, use this data to create new digital tools that will grow customer satisfaction with Bradford White.
  • Partner with Sales team and the Parts Department to deliver new/improved parts and services programs to market that will grow the SERVICE PARTS & ACCESSORIES portfolio revenue and grow margin.
  • Communicate with internal and external marketing resources regarding the development and maintenance of service parts technical and marketing material.
• New Product Launch Support
  • In partnership with the Parts Department Manager and other Product Managers:
    • Ensure service parts and accessories are defined, developed, priced in advance of product launch.
    • Drive customer/Rep activities to ensure service parts inventory and accessories are in inventory at launch of new products and platforms.

Job Requirements:

• Bachelor’s Degree or Certification(s) in Business, Marketing, Engineering. MBA preferred.
• Product related experience in the plumbing and HVAC industry OR a minimum of 5 years in the water heater/boiler industry that demonstrates expertise in most or all of the required skill sets for Product Manager level
• Excellent written and verbal communication skills
• Technical background and/or high mechanical aptitude
• High level of financial acumen
• Excellent teamwork skills
• Ability to form and facilitate both internal and external coalitions in the execution of successful teams
• High level of curiosity
• Comfort in working with individuals in and out of the company at all levels
• Maintain confidentiality when required
• This position requires North American travel as needed for trainings, tradeshows, or market research (up to 30% annually).