Registration/Scheduling Specialist-Bi Lingual

JOB DESCRIPTION

POSITION: Registration and Scheduling Specialist BI-Lingual

SUPERVISOR: Practice Manager/Patient Administration Lead

STATUS: Part-Time/Full-Time

POSITION SUMMARY

Registration and Scheduling Specialists perform a variety of tasks as the first telephone contact with the practice by patients and prospective patients. This includes providing excellent customer/patient services; referring callers to the appropriate departments; making appointments for patients according to established practice protocols; and assisting patients/clients with forms.

DUTIES

• Answers phone in a clear, courteous and professional manner; takes accurate phone messages and/or routes to appropriate personnel;
• Schedules patient appointments, carefully screening patients for new address, new patient visit and registration date; update information and inform patient of what must be presented at time of visit;
• Tracks patient follow ups and waiting list for services using workflows in electronic health records;
• Monitors Athena clinical inbox as assigned for tasks related to registration and scheduling;
• Maintains confidentiality of patient information at all times, following privacy protocols in accordance with Clinic policies and HIPAA Guidelines;
• Utilizes computer system to access medical record information and chart number to accurately communicate patient needs with other departments;
• Takes actions to appropriately and successfully address patient issues; listens to patient without interruption or getting defensive;
• Demonstrates respect for diverse cultures of all patients, families and co-workers;
• Monitors patient registration and assists Patient Administration Lead to maintain updated patient records; update patient records as needed; regularly review and understand clinic registration guidelines;
• Attends scheduled meetings; and
• Performs other duties as assigned.

Qualifications

• Patience, understanding, and compassion in direct interactions with clients;

• Must have to ability to maintain confidentiality at all times;
• Must be self-motivated with good organizational skills;
• Office or administrative experience;
• Must have basic clerical skills, typing, filing, ability to communicate with the public, doctors, nurses and patients;
• Ability to maintain composure when faced with difficult situations;
• Must be able to handle confidential situations with tact;
• Ability to work with computers, electronic devices, telephones, etc.
• Ability to multi task;
• Experience working in a team environment;
• Experience working in a clinic setting.
• Bi-Lingual preferred

BENEFITS for Full Time Employees:

Medical Insurance: Participating employees contribute 20% of the employee medical insurance premium while Bradley Free contributes the remaining 75%.Employees are responsible for 100% of dependents medical insurance premium. Employees who work 30 hours on a regular basis will be eligible for medical the first of the month following 60 days.

Dental Insurance: Participating employees contribute 15% of the dental insurance premium while Bradley Free contributes the remaining 85%. Employees are responsible for 100% of dependents dental insurance premium. Employees who work 30 hours on a regular basis will be eligible for dental the first of the month following 60 days.

Vision Insurance: Participating employees are responsible for 100% of the insurance premium. Employees who work 30 hours on a regular basis will be eligible for vision the first of the month following 60 days

* Health Reimbursement Account and Health Savings Account available

* Holidays - 11 PAID holidays off

* Other paid leave at no cost to employees - bereavement, short-term disability, long-term disability, basic life and AD&D

401K: Bradley Free Clinic will match employees contributions 100% up to 3% of the employees annual salary and 50% on the next 2% of the employees annual salary. Employees are eligible to participate once they attain age 21 and have 1 year service with the company. You will enter the plan on the first day of the month on or after you meet the eligibility requirements. Our 401(k) plan has a three-year cliff vesting schedule. This means you are always 100% vested in contributions you choose to defer, however, you must remain employed for three (3) years to be 100% vested in any employer matching contributions; there is no step vesting schedule.