What are the responsibilities and job description for the Customer Engagement Specialist position at Brady Industries?
As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with key customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service ("white glove" service) to new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities Include
- Support: Provide administrative support to the sales team and key customers including order processing, inventory management, preparing sales reports, identifying sales gaps, upselling, and cross-selling activities.
- Customer Relationship Management: Support the sales team in developing and nurturing strong, long-term relationships with customers.
- Engagement Strategies: Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.
- Product Knowledge: Stay updated on new products and enhancements to provide accurate and current recommendations to Customers.
The ideal candidate will have
- At least 2 years of Customer Service, Sales Support, or Inside Sales experience
- Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
- Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
- Keen attention to detail and accuracy in handling data and documentation
- A proactive nature with strong problem-solving skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively
- Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers
- Customer-centric with a focus on delivering exceptional service.
- Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person
