eProcurement Specialist

Position Overview

The eProcurement Specialist plays a pivotal role in ensuring a smooth and successful integration of new Punchout customers into the eProcurement platform. This includes working closely with both internal and external teams, overseeing technical setups, and managing the customer experience throughout the onboarding process.

Note: This is a remote position with the ability to perform the work anywhere in the US. No sponsorship available.

Responsibilities Include:

• Managing Punchout Projects: Assisting with onboarding eProcurement solutions related to cXML Punchout projects by guiding customers through setup, development, and testing.
• Collaboration Across Teams: Working closely with internal IT teams, customer teams, and external IT teams to ensure a seamless and cohesive onboarding experience for Punchout users.
• Onboarding Documentation: Creating and distributing comprehensive onboarding materials, such as manuals, email templates, and other templated communications related to Punchout projects, ensuring clear and consistent communication throughout the process.
• EProcurement Profile Management: Setting up and maintaining eProcurement profiles for Punchout and eCommerce users, ensuring accuracy and alignment with customer needs.
• Monitoring and Support: Monitoring new Punchout customer accounts during the onboarding phase and hyper-care period, troubleshooting production issues, and gathering customer feedback to identify opportunities for process improvement.
• Process Improvement: Staying informed about best practices and emerging trends in eProcurement and Punchout onboarding, assessing past projects for potential improvements, and providing feedback to internal IT teams to enhance overall performance and efficiency.
• Testing and Troubleshooting: Assisting with the setup required for implementing Punchout projects, facilitating testing, and resolving any issues that may arise during the testing phase to ensure the system is functioning properly.

The ideal candidate will have:

• Bachelor's degree or equivalent education and work experience.
• Proficient skills in in the following areas.
  • Communication
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Customer service
• Emphasis on organizational skills, time management and communication. These are key to the role and working with the necessary resources that are required to efficiently push the onboarding process.

This position offers a competitive starting salary and comprehensive benefits program.