Billing Coordinator

Description

Are you a Billing Coordinator searching for new experiences? As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

This position receives completed work requests from technicians, reviews the invoicing and processes to ensure an accurate and timely invoice is provided to the customer.

Opportunities for relocation assistance to North Carolina.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Review of complete and hold queue throughout each day to ensure timely invoicing
• Maintain open communication with the technicians as needed to verify all billable items are captured
• Review all labor, material, equipment, per diem, travel and other related job cost
• Review all internal notes, biller notes and verify bill to account
• Verify all information to accurately invoice the customer
• Work with vendors to request parts invoices for parts that are not applied to the job
• Ensure that all paperwork requirements are completed and attached to the job
• Work with customers to obtain purchase orders, if required
• Close out jobs as they are completed
• Prepare invoices and send to the appropriate customer
• Maintain email requests, keep up to date and ensure timely responses
• Communicate with other departments to complete various tasks for customers and technicians
• Work with Area Service Managers and Field Service Supervisors regarding customer concerns, reporting, etc
• Work with customers to resolve invoice issues
• Use available reports to achieve department goals
• Knowledgeable with the product and services offered by Brady
• Backup/Overflow for Scheduling Coordinator(s), if needed
• Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required
• Performing other duties as assigned

WORK HOURS: Monday thru Friday, overtime/weekends as required

BENEFITS & COMPENSATION:

• Competitive pay and bonus
• Affordable Medical, Dental and Vision plans
• Employer sponsored Short- and Long-term Disability
• Employer sponsored life insurance
• 401k with company match
• Paid Time Off
• Career growth & training opportunities
• Company vehicle or vehicle allowance
• Company provided equipment
• Company credit card

PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:

The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.  The associate frequently is required to sit and reach with hands and arms.  The associate is occasionally required to stand; walk; and stoop or kneel.  The associate must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

This position works in a typical office environment.  The noise level in the work environment is usually moderate.

Qualifications

SKILLS & QUALIFICATIONS:

• High school diploma or GED required, Associate’s degree preferred
• 5 years minimum of scheduling/dispatching related experience
• 2 years minimum of customer service related experience
• HVAC industry knowledge is a plus
• Working knowledge of Microsoft Office software
• Ability to pass drug screening
• Ability to prove US employment eligibility

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.