What are the responsibilities and job description for the Director of First Impressions position at Brady Services?
Description
SUMMARY: The Director of First Impressions provides a welcoming and professional atmosphere when greeting internal and external visitors and while answering incoming calls. Supports the Executive team in both administrative and tactical activities tied to the mission and vision of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Qualifications
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate’s Degree preferred; high school diploma required. Minimum one year of experience as a receptionist or a customer-service related role.
COMPUTER SKILLS: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required. Previous experience with HRIS strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.
MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
Other Requirements
SUMMARY: The Director of First Impressions provides a welcoming and professional atmosphere when greeting internal and external visitors and while answering incoming calls. Supports the Executive team in both administrative and tactical activities tied to the mission and vision of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Answers all incoming calls promptly, courteously and in a professional manner and routes them to the appropriate individuals
- Greets all visitors and assist with their needs
- Keeps front reception tidy and welcoming while adhering to appropriate safety measures
- Ensures meeting rooms are stocked and organized daily for meetings
- Learns and retains various and necessary departmental information for more effective call transfers
- Exhibits a friendly, polite and helpful attitude
- Orders supplies for Greensboro/ Raleigh offices, assists in stocking and cleanup of conference rooms in Greensboro location only.
- Creates and maintains Reception Desk Policies and Procedures Manual in accordance with Brady Business Systems standard and confidential work processes
- Maintain visitor badge system
- Manages uniform process across the organization
- Order meals and catering as needed
- Work closely with receiving to manage the warehouse delivery process (gate management)
- Trains back-up Associates for Reception Desk duties in accordance with P&P Manual
- Assists with daily communication on all monitors in Greensboro
- Various tasks and ad hoc projects as assigned
- Flexibility to work overtime/weekends, as required
- Demonstrates and promotes a spirit of cooperation and teamwork throughout the Company
- Continually looks for ways to improve our processes and ability to serve our customers effectively
- Improves personal performance on a continual basis
- Provides responsive, professional and diplomatic customer service
- Communicates with customers in a friendly, professional, and patient manner
- Performs all duties with the goal of building and maintaining long-term customer relationships
- Immediately addresses any customer’s concerns and requests the involvement of other Company personnel as required
- Follows all company safety programs and reports any non-compliance to Director of Safety
- Notifies Director of Safety of any unsafe conditions
Qualifications
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate’s Degree preferred; high school diploma required. Minimum one year of experience as a receptionist or a customer-service related role.
COMPUTER SKILLS: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required. Previous experience with HRIS strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.
MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
Other Requirements
- Ability to pass drug screening
- Ability to prove US employment eligibility
