What are the responsibilities and job description for the Collections Admin position at BRADY WORLDWIDE INC?
As a Collection Admin, you'll be responsible for managing all the shared mailboxes for Brady US, Brady Canada, Electromark, Seton, and Emedco. You will be responsible for managing the shared phone lines of the same businesses and responding to customers's requests within 24 hours. You'll take the necessary action required to maintain the highest level of customer satisfaction and will provide timely assistance and resolutions to customers on AR-related concerns. You'll work closely with the Credit & Collections Team, Sales, Tax, Customer Service, and others both external and internal to Brady to satisfy customer's requests.
Requirements:- Works closely with customers to satisfy customer's requests over the phone and emails received in the shared mail boxes.
- Works closely with customers and internal Brady team to timely resolve customer requests
- Utilize Get Paid and SAP to assist in performing Collections calls requests
- Effectively present information and respond to questions from internal and external customers
- Understand and follow all Credit & Collection and Customer Service related policies and processes
- Sends statements, aging reports, W9, invoice copies, credit card receipts to customers as required and process credit cards
- Provide support to Collectors and assist with projects when required
- Print Checks for Accounts Payable Team
- Manage checks received in the mail and deliver to the correct department/ Lockbox/ deposit machine
- Responsible to fill ACH forms and support Sales with new vendor forms
- Scan incoming Invoices through Readsoft
