What are the responsibilities and job description for the Service Technician position at BradyPLUS of Vermont?

Job Description

Job Summary

The main objective of the Field Service Technician at BradyPLUS is to proactively maintain equipment, perform repairs, and conduct onsite installation and testing tasks while representing the company in a professional and safe manner.

Essential Duties

The duties and responsibilities described are subject to change and may not contain all the tasks required to do the job. Additional duties or tasks may be assigned from time to time; the general scope of the job may change at will.

Responsibilities for this position include but are not limited to :

Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company procedures and protocols
Comprehend customer requirements and make appropriate recommendations / briefings
Interact with customers in a professional manner
Work safely and follow appropriate policies and government-mandated guidelines for safe handling and work processes
Wear appropriate and approved clothing and safety equipment
Coordinate and prioritize needs and tasks as they change
Meet industry performance and quality standards
Cross-departmental engagement with internal support teams to promote customer service, good teamwork, and help meet company goals
Repair all floor and carpet care equipment sold by the company and, where applicable, other makes and models
Coordinate with Sanitary Maintenance Consultants and Service Center Manager for appointments -
Calculate estimates on parts and labor when requested and notify customer
Maintain and keep the vehicle clean at all times, inside and out, and dispose of all trash
Check oil, battery, radiator, power steering, and brake fluid
Label and repair all machines as required when brought into Service Center for repair or done on site
Upon completion of repair, properly fill out repair work order
Make on-location service calls to larger equipment when not feasible to bring into Service Department and perform preventative maintenance when applicable
Keep work area in clean and safe condition
Operate forklift if needed
Perform other duties as assigned

Qualifications

Experience :

3 years

Education :

Minimum High School Diploma

Licenses :

Driver's License in good standing

Specific Skills :

Mechanical ability

Ability to read instructions, diagrams, and electrical schematics.

Knowledge of electronic circuitry

Mechanical / Diagnostic background required.

Computer literate

Proficient in Microsoft Office Suite, AS400, and Internet

Personal Characteristics :

Client-focused

Positive, energetic, and motivated

Ability to foster and maintain professional relationships.

Able to manage high-stress or busy periods while remaining focused, positive, and united.

Adept at managing multiple priorities efficiently and effectively.

Complex problem-solving from a technical mechanical perspective

Committed to continuing to expand knowledge and capabilities.

Detail-oriented with excellent follow-up skills

Ability to work independently.

Well-organized and able to prioritize.

Bilingual Spanish is a plus.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, sit, talk, hear, use hands and fingers to operate machinery, stoop, bend, or kneel.

Specific vision abilities required by this job include close vision due to reading related work documents, such as bills of lading, orders, and documents.

Moderate to heavy lifting up to 100 lbs. may be required (some industrial machine assistance available).

Ability to manage fluctuating stress levels that come as a natural part of running a business.

Steady moderate to high activity and movement throughout the day.

Regular, predictable attendance is required as business demands dictate, typically a minimum of 40 hours per week.

Work Environment

The work environment characteristics described here are representative of those an employee in this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate to heavy noise (i.e., traffic, trucks, forklifts, etc.)

Periodic exposure to dirt, dust, and grime

Fluctuating temperatures due to changes in work locations, including warehouse and outdoor environments.

Ability to work indoors and outdoors.

This position offers a competitive starting salary and comprehensive benefits program.

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