Receptionist / Director of First Impressions

Benefits:

• Competitive salary
  
  
  

Receptionist / Director of first impressions

Club Description:

Brae Burn Country Club is located in the heart of New York's Prestigious Westchester County. Brae Burn has been a cherished part of the community since it's founding in 1964. Today, it's beautifully renovated interiors and elegantly landscaped grounds continue to offer unparalleled grace for private and corporate events as well as a rich array of activities for its members.

Job Summary:

Brae Burn Country Club is currently seeking an enthusiastic and detail oriented customer service professional to be out next Director of First Impressions / Receptionist. You will serve as our members and guests first point of contact, creating a positive first impression, responsible for managing the front desk, greeting visitors, answering phones and directing inquiries to the appropriate departments. You will also assist the accounting dept. and catering sales department in creating clubhouse flyers, email blasts, marketing campaigns, filing, online food orders etc...

Job Knowledge, Core Competencies and Expectations

• Must have a warm, personal and engaging style of customer /member service.
• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.
  
  
  

Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Sorts and distributes incoming mail.
• Collects and posts outgoing mail, including overnight mail services.
• Arranges and maintain member charge records in alphabetical or numerical membership order.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs on- or off-site errands.
• Performs general office work such as word processing, filing, and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for the reception area.
• Reports the presence of unauthorized visitors in or around the club facility.
• Performs other duties required by the manager on duty.
• In some clubs, receptionists may also:
  
  
  

Ø accept dining reservations;

Ø maintain daily reservations for tennis courts;

Ø enforce attire guidelines;

Ø maintain member and guest records (including visits by guests and member charges);

Ø maintain correct balances in petty cash and operating funds;

Ø update and maintain member mailing and telephone lists;

Ø process (type) correspondence;

Ø operate front desk, lobby or other areas;

Ø help with mailing of monthly statements to members;

Ø process food take-out orders;

Ø greet job applicants filling out applications;

Ø control traffic flow in lobby or reception area;

Ø maintain appearance of reception area;

Ø maintain postage meter and postage supplies;

Ø manage a “lost and found” program;

Ø post daily events on lobby activity (function) boards; and

Reports to: Membership and Communications Director

Education And/or Experience

• High School diploma or GED or higher.
• A minimum of two years in a resort, club or hospitality industry setting.
  
  
  

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.