Receptionist

I. Essential Functions :

Maintain outstanding communication through all areas of the Club by utilizing available resources and good business standards. Provide world-class service to all Members and their guests with genuinely enthusiastic, personalized service based on basic philosophies of BraeBurn Country Club Handbook & Training. Assist Department Heads with outward Communications across various social platforms including the Club’s website.  Will be trained on Club chat and email platform to be able to assist in sending out communications.

II. Job Duties / Tasks :

• Answers incoming telephone calls determines the purpose of callers & forwards to appropriate personnel or department.
• Uses proper phone etiquette at all times. (support document supplied in training).
• Deliver messages to personnel as necessary.
• Welcome visitors, determines nature of business & announces visitors to appropriate personnel.
• Takes reservations for dining rooms & Club social events, via email and phone call. a.) confirms reservation details with Members via email b.) Keep clean, neat, accurate & up to date reservation lists / spreadsheet. c.) Some Club event reservations may be handled by the Event Coordinator. d.)  write reservations cards / tickets for upcoming events. e.) double check reservation spreadsheets before any events to make sure it’s accurate and let the appropriate team member know of any changes.
• Learn, implement and utilize online dining reservation system. Greeting Members by name with a smile and a pleasant demeanor, coat check when necessary for Members & guests.
• When reasonable, stand up & greet the Members & guests at the door as they arrive.  a. Being present at the Reception desk is critical to the success of the Receptionist, as an initial point of contact for many Members and guests; for answering their questions and dealing with concerns that may arise. The Receptionist shall maintain a high level of visibility and equal association with all Members.
• Be well informed on what events and meetings are in which rooms; know the daily activities of the entire Club. Send the Daily Reader to the team every morning and displayed on the Lobby tv. Flyers from the Bagpiper should also be posted on Lobby TV, and posted to Social Channels.
• When the Receptionist must be away from the desk for restroom breaks, lunch break or other breaks, the sign must be posted in clear view of the Members that she / he will return soon. Lunch breaks will be coordinated with accounting.
• Provides Members & guests with addresses, directions & other general information as appropriate.
• Provides a high level of cooperation and communication with all departments of the Club, you are the “glue” that keeps all departments informed as well as they shall keep you informed.
• Communicates to Department Heads all Member input & experiences within their department to help promote the best possible products & services throughout the Club.
• Abide and adhere to the Club employee handbook.
• Professional attire required. Refer to the BBCC Handbook .
• Maintain a clean, neat front desk area, coat closet, lobby & entrance. Periodically checks lobby bathrooms & communicates with housekeeping as needed. Ensures Lobby area lamps and pillows on couches / chairs are neat and orderly.
• Creation of Social media calendar for posting. Assists with Managing Club’s Social Media Channels, including Facebook, Instagram, LinkedIn.  Gathers and creates content from Club Departments.
• Utilize Canva for Content creation and Club marketing pieces, including daily birthday greetings for Members via text and email. Assistance with newsletter content and proofing as needed.
• Learn to type BEO’s for Catering assistance.
• Manage and track Holiday to go orders.
• Special projects and other duties as assigned (flyers, mail outs, etc.). Assist other departments and perform other duties as assigned from time to time.

III. Hours / Schedule :

The working hours of this position are most commonly :

IV. Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to withstand periods of time on their feet and walking various distances.  Must be able to deal with, in a respectable manner, stressful situations while ultimately correcting the problem.  The employee is occasionally required to walk, stand, climb or balance.  The employee must regularly lift and / or move up to 10 pounds. Reasonable accommodation will be made for persons with disabilities.

V.   Education and / or Experience :

Service experience preferred with strong communication and guest relations skills. Proficiency in Microsoft Outlook, Excel & Word.

Reports To :

Salary : $17 - $20