What are the responsibilities and job description for the Customer Service Coordinator position at Braemac?
Customer Service Coordinator
Office-Based, Warrington | 37.5 hours per week
Are you a proactive, detail-oriented problem-solver who thrives in a supportive, team-focused environment? Do you excel at building strong customer relationships and delivering exceptional customer service?
Why Join Us?
Braemac Limited is a leading provider of electronic components and solutions, known for our commitment to innovation, quality, and customer satisfaction. As part of a global network, we deliver tailored solutions to meet diverse industry needs.
From procurement and supply chain management to technical support and design services, Braemac Limited is dedicated to helping businesses thrive with reliable, high-quality electronic components.
What You’ll Do:
- Customer Support: Process orders with accuracy and efficiency, keeping customers informed at every step.
- Sales Generation: Support account managers by responding to inquiries, providing quotes, and driving repeat business.
- Lead Generation: Seek out new opportunities through inbound leads and email prospecting.
- Collaboration: Work closely with Field Sales, Product Management, and other departments to meet customer needs.
- Product Knowledge: Stay ahead by participating in training sessions from Braemac and suppliers.
What We’re Looking For:
- A Level or equivalent in two subjects.
- Demonstrable experience in sales, logistics, or customer service that would add value to the role.
- Familiarity with Microsoft Business Central (a plus), along with the wider Microsoft business suite.
- A positive, can-do attitude and willingness to learn.
- A confident communicator, comfortable interacting with diverse groups.
What you will get:
- Competitive Salary
- 25 days annual leave, plus UK public holidays
- Employee Assistance Programme access
- Pension Contributions
- Development opportunities – online learning, product training opportunities.
- Onsite Parking
Selection Process
- Psychometric Assessment (Outmatch)
- At least two interviews with a range of stakeholders to provide an opportunity for you to get to know us, whilst we learn about your skills and experience too.
Braemac is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Please note that only shortlisted applicants will be contacted due to the high volume of interview in roles globally**
